How do you part-exchange your car when buying online?

When organising the purchase of a new or used Toyota, many customers will have an existing vehicle that they want to trade in. But have you ever wondered how a fair part-exchange deal is agreed upon if the entire transaction is conducted online? This article will explain the process in a straightforward, step-by-step format.

Part-exchange: step one

The first step is to decide if you want to purchase a new or used (see arrow) Toyota. This can be selected from the tabs at the top of the page.

  • If it is a new model, use the online configurator tool to select the model, grade, engine, colour and optional accessories of your choice. Once you are happy with the specification details and on-the-road price, you will need to decide whether you want to pay in cash (a one-off transfer) or create a finance agreement.
  • If it is a Toyota Approved Used model, use the comprehensive tool to conduct a vehicle search based on up to 12 key preferences. When you have identified the vehicle of your choice and are happy with the price, select the ‘Buy Online’ tab (where applicable) and personalise your finance details.

Step two

Now that you have decided on your new or used vehicle and how it will be purchased, this is the point at which the vehicle for part-exchange is included in the arrangement. Click on the ‘Part Exchange’ tab and begin the valuation process by entering the vehicle’s registration and current mileage.

Step three

In order to create a more accurate guide estimation of your vehicle’s part-exchange value, it is now necessary to answer specific questions about the condition of your vehicle. This includes the overall condition (excellent, good, average, below average, poor), number of previous owners, MoT status, how well it runs, the number of keys you possess, and whether the vehicle has any outstanding finance associated with it.

  • Please note that honest answers are essential when completing these quality questions because the valuation will only be guaranteed after an appraisal has been completed at a Toyota dealership. We need to confirm that the vehicle’s condition is consistent with the information presented during the online valuation. This will take place on the day of the collection of your new or used vehicle.

Step four

If you are satisfied with the part-exchange valuation, the vehicle can now be included in the new or used car purchase by clicking the ‘Add to Deal’ tab.

Step five

With all the details now laid out in front of you, this step represents your final opportunity to make alterations to any finance agreement you commenced in step one.

Step six

Now that you are happy with all the applicable terms and conditions, as well as the duration and monthly cost of any finance arrangement, you can go ahead and follow the online checkout procedure. It is only at this point that you must input your contact details so Toyota’s online retail team will be able to take you through some final identification checks and arrange for all forms and finance agreements to be e-signed.

Step seven

Approximately one week before the handover of your new or approved used Toyota, you will be invited to an official appraisal of the condition of the part-exchange vehicle.

In most cases, this is conducted in-person at the Toyota centre that is organising your future vehicle. However, it can also be carried out remotely by video call if you are not local, are shielding, or under government restrictions where the journey would be classed as non-essential travel.

If the condition of the vehicle is consistent with that of the owner’s online description (step three), and if no further damage has been suffered in the meantime, the original guide estimation will stand.

Step eight

This is the step you will have been waiting for – the collection or delivery of your new Toyota. The handover can be arranged at a time and date that is suitable for you. Just don’t forget to bring the V5 document (log book) and all paperwork related to your part-exchange vehicle.


      1. Hi Kahren,thanks for getting in touch.

        We would recommend following the steps in the article using the ‘Value part exchange’ tab.


        Toyota UK

    1. Hi David,
      Thanks for your comment.
      We would recommend following the steps in the article to see what options are available.

  1. Current waiting times for new Yaris are about 26 weeks, will you still hold current p/ex valuation’s until delivery ?
    My p/ex has outstanding finance at the moment (2 payments plus GFV) but these will likely be cleared before delivery, should I declare “no outstanding finance “ in the declaration ?

    1. Hello Graham, thank you for your comment.

      This is something you need to discuss with the Toyota centre as they are the ones buying the vehicle from you, not us. Ultimately, it’s their decision. Please contact your Toyota centre if you want to discuss the part exchange offer you have with them.


  2. Ordered a new Yaris Cross in November from a dealer who offered a part exchange price. Car is now arriving earlier than expected but dealer will now only offer £2500 less in px even though only 2k more miles on clock Can they do this even though both signed the agreement?

  3. looking to order a new Yaris Cross online. Offered a part exchange price on line for my car
    Build time for new car is 20 weeks. Would the exchange price be guaranteed ?

    1. Hi Philip,
      Thanks for your comment.
      Your nearest Toyota Centre would be best placed to advise on the options available to you.

  4. After putting a deposit on a C-HR on the 27/5/22 @ Toyota Norwich for them to order the car from Toyota online I have still not received it. I have spoken to Toyota Norwich and they are still waiting for it to be delivered to them and they have no date for its arrival.

    1. Hi David,
      Please be assured we are doing everything we can to ensure your C-HR is delivered as quickly as possible.

    2. 1) My finance is due to run out in November, can I part exchange before? If so how early can I do this ? And can this be done online if I’m doing it earlier ?
      2) There are 2 minor things on my MOT do I need to have these dealt with before I part exchange ? Or can I still go ahead with the part exchange but they’ll just be taken into account with the overall condition of the car ?

      1. Hi Chantel, thanks for your comment.

        We would recommend contacting your Toyota Centre regarding this, as they are best placed to advise on your part exchange.


    1. Hi Nafeesa, thanks for your question.

      Any make or model can be part exchanged. We would recommend following the instructions in this article to see the options available.


    1. Hi Chloe, thanks for reaching out.

      We recommend contacting your nearest Toyota Centre for further assistance with this.


Leave a Reply

Your email address will not be published. Required fields are marked *

To be the first to hear about all of our latest news, offers and events, check the box below, we’ll send these communications by email, phone, SMS or post. Be assured that Toyota will only share your personal information with companies that are an integral part of fulfilling the services we deliver. If you would like to find out more about how we process your data please visit our privacy policy for details.

I understand that I can unsubscribe at any time.