Toyota warranty – how Toyota Relax cover works

Every new Toyota is eligible to be covered up to ten years or 100,000 miles (whichever comes first) Toyota warranty. This is provided through an initial three-year manufacturer warranty and up to an additional seven-year service-activated Toyota Relax warranty.

Under Toyota Relax, a 12-month or 10,000-mile warranty is included with every Toyota service, giving you a chance to relax in the knowledge that you and your vehicle are in safe hands.

The warranty applies to every type of powertrain, from market-leading hybrids and conventional petrol and diesel models to advanced new battery electric vehicles.

Toyota warranty

Here we answer key questions about the new Toyota Relax warranty programme. If you require further information, please let us know in the comments below.

How do I get Toyota Relax?

From 1 June 2021, all new Toyota vehicles are sold with a three-year or 60,000-mile manufacturer warranty as standard. Following that initial period, Toyota Relax provides a 12-month or 10,000-mile warranty with every Toyota service for an additional seven years. This means Toyota offers up to ten years of warranty with each new vehicle.

There are no complex formalities. The Toyota Relax warranty is automatically activated on the completion of a scheduled full or interim vehicle service at an official Toyota centre. By keeping to their vehicle’s service schedule, customers can extend their Relax warranty by an extra 12 months or 10,000 miles, year after year, until the ten-year or 100,000-mile limit is reached.

How does the new Toyota Relax warranty work?

The Relax warranty operates in the same way as the warranties provided on new and approved used Toyota vehicles. Cover is automatic when the vehicle undergoes a scheduled full or interim service and effective from that date for 12 months or 10,000 miles – whichever is soonest. On vehicles that have service intervals every two years, the cover is for 24 months or 20,000 miles.

There are no forms to sign to obtain the warranty cover and the customer does not have to keep or present any policy documents should they need to make a claim. The warranty status of their vehicle is recorded in the details of their vehicle held by the Toyota network and is noted on the service invoice raised by the centre.

Approved vehicle parts

This central record means that a vehicle’s warranty will be recognised at any official Toyota centre, should customers move or choose to have their car serviced at a different location.

Following completion of a service where their vehicle qualifies for the Relax warranty, customers will be sent a confirmation email by their centre (subject to them providing an email address for contact).

If a vehicle requires work to be done under warranty, the customer contacts their local Toyota centre in the first instance. They will be able to confirm the Relax warranty status on receiving details of the vehicle.

Toyota Relax

Which cars are eligible for the new Toyota warranty?

It’s a comprehensive programme that applies to all Toyota passenger cars, Toyota Professional light commercial vans and pick-ups and the latest Toyota GR performance models.

Likewise, there are no exclusions where powertrains are concerned, with the same level of cover provided for hybrid, plug-in hybrid and battery electric vehicles and the Mirai hydrogen fuel cell saloon, as well as for models with petrol and diesel internal combustion engines.

Eligible vehicles range from cars just completing the period of their new vehicle warranty, to high-mileage models that have passed through multiple ownerships and have no prior Toyota service history.

What’s covered and what’s not covered by Toyota Relax?

This new Toyota warranty covers the same parts and labour as the three-year manufacturer’s warranty provided on new Toyota vehicles and the one-year manufacturer warranty that’s standard with approved used vehicles.

It does not include wear and tear items, bodywork, paint, interior trims and maintenance parts. A vehicle health check is part of the service package, which includes all mechanical and electronic parts, which helps potential problems to be detected at an early stage. Any existing defects present at the time of service are excluded from the warranty.

Full terms and conditions can be downloaded from toyota.co.uk (near the bottom of that article).

Although the warranty cover is uniform, different types of vehicle owner will have a different customer experience:

New Toyota vehicles

Customers with new vehicles will have a three-year/60,000-mile manufacturer’s warranty in place, or, for Toyotas ordered prior to 1 June 2021, a five-year/100,000-mile warranty.

At the final scheduled service prior to the completion of the warranty period, their vehicle will automatically benefit from the Relax 12-month/10,000-mile warranty. For vehicles with a two-year service schedule, a 24-month/20,000-mile warranty will automatically be activated. The warranty will be renewed at each successive service at an official Toyota centre, until the ten years or 100,000-mile limit is reached.

Approved used Toyota vehicles

Customers with approved used vehicles purchased from the Toyota network will have a 12-month warranty with unlimited mileage, plus one year’s AA roadside assistance cover providing breakdown and recovery services at the customer’s home or roadside. At the final scheduled service prior to the end of the warranty, a 12-month/10,000-mile or 24-month/20,000-mile Relax warranty will be automatically provided for their vehicle.

Used Toyota vehicles

Customers with used vehicles purchased outside the Toyota network enjoy the same Relax benefit. If their car is a Toyota less than five years old, its original manufacturer’s warranty will still be effective; five years on from the date of its first registration, it automatically qualifies for the Toyota Relax warranty, when serviced at a Toyota centre.

‘Lapsed’ and new customers

Lapsed and new customers who have previously chosen to have their vehicle serviced outside the Toyota network can also take advantage of Relax. There is no requirement for a vehicle to have a history of servicing at an official centre in order to qualify for the warranty; it will be applied from the date the vehicle is serviced at a Toyota centre, instantly increasing the value of their car.

If owners are concerned about potentially having to pay for significant repairs when bringing their vehicle to a centre for service for the first time, Toyota’s Drive Now, Pay Later scheme is available to spread costs over a suitable period of time (terms and conditions apply, see toyota.co.uk for details).

Toyota customers with service plans

Customers who have a service plan for their vehicle face no additional costs or changes to the terms of their plan. The Relax warranty will be an additional, added-value benefit when they next have their vehicle serviced.

Toyota warranty and hybrid vehicles

For customers with hybrid vehicles, the Hybrid Health Check forms part of the scheduled servicing. The Relax warranty includes cover for the hybrid battery and components for up to 10 years/100,000 miles. After this time, customers can still extend the cover for up to 15 years with a stand-alone scheduled Hybrid Health Check.

GR Yaris servicing

What happens if I take my car to a different Toyota centre for service? How do I prove there is an active Toyota warranty on my vehicle from another centre?

All Toyota centres will be able to access all active Relax contracts. Any necessary warranty work can also be undertaken at any official Toyota dealer.

If I bought a used Toyota, how can I find out if there is an active warranty on it?

Centres will be able to confirm this and can advise on the details and terms of the cover.

Toyota warranty

How is Toyota Relax cover activated?

If the vehicle is eligible, warranty activation is processed automatically by Toyota. The customer doesn’t have do anything.

What does the Toyota warranty cover?

The Relax warranty provides the same cover as the manufacturer’s warranty. Likewise, it does not cover wear and tear items. Full terms and conditions are provided at toyota.co.uk/relax. Local centres will also provide information.

What is the process for making a warranty claim?

If a vehicle requires work under warranty, customers should contact their local centre for advice and make a booking for the necessary repairs to be made.

I have purchased a vehicle with a three-year manufacturer’s warranty. When does it become eligible for Toyota Relax?

Vehicles purchased on or after 1 June 2021 are covered by a manufacturer’s warranty for three years. The Toyota Relax benefits can be enjoyed following a service when the warranty expires.

Toyota servicing

I have a three-year-old Toyota with an active five-year warranty. Will Toyota Relax affect this cover?

The vehicle will still be covered by the original warranty period, with no impact from the introduction of Toyota Relax. Once the warranty period expires, the benefits of Toyota Relax can be enjoyed, following a service.

I recently purchased a used car from a Toyota centre. When will it be eligible for Toyota Relax?

Used cars purchased through the centre network are covered by a 12 months/unlimited mileage warranty. Toyota Relax benefits can be enjoyed when the car is brought in for its next scheduled service.

I already have an extended warranty. Can I swap onto Relax?

Yes, you can cancel a Toyota extended warranty policy and receive a pro-rata refund, provided you haven’t made a claim. Once that is cancelled, you’ll then need to have a service to activate Relax. It may be better to wait until your next service is due! If you purchased an extended warranty through a Toyota centre, the terms and conditions for cancellation may be different.

Can I purchase Toyota Relax cover?

No, the warranty is automatically activated following the completion of a full or interim service.

Does Relax apply to light commercial vehicles and business vehicles?

Yes, it applies to all Toyota vehicles.

Is a Hybrid Health Check still available to extend my Toyota vehicle’s hybrid battery cover?

The Hybrid Health Check is included as part of the service on vehicles less than 10 years old or having less than 100,000 miles on the clock. When a Toyota Relax warranty contract is activated, it will include the hybrid battery cover. When the vehicle is no longer eligible for Relax, warranty cover on the hybrid battery and components can be extended through a stand-alone Hybrid Health Check, up to the vehicle reaching 15 years from the date of first registration.

My vehicle’s service schedule is every two years? How does this affect the Relax warranty?

Where scheduled maintenance is every two years, a Relax contract will automatically be activated and cover the vehicle for two years/20,000 miles until the next service is due.

Will I receive confirmation that my vehicle is covered by Toyota Relax?

Centres will advise customers if their vehicle is eligible for Toyota Relax. When a service has been completed and the warranty contract has been active, customers will receive a follow-up email. Further questions arising can be answered by the centre.

Does the introduction of Toyota Relax affect the service plan I’ve purchased for my vehicle?

Customers with a service plan now get more for their money when their vehicle is eligible for a Relax warranty, receiving an extra year’s warranty for their vehicle when it is serviced, up to 10 years or 100,000 miles.

If my vehicle is nine years and 364 days old on the day of service, will a Toyota Relax contract be activated and will it expire the next day?

A full contract will be activated every time an eligible vehicle is serviced. In this example the vehicle will be covered until one day before the 11th anniversary of its first date of registration.

Can I transfer the Toyota Relax warranty to a new owner if I sell my vehicle?

If a vehicle is sold, the new owner inherits the benefits and can continue to extend the warranty by maintaining it at a Toyota centre. The warranty cover applies only to the serviced vehicle and cannot be transferred to another vehicle.

Will the Toyota Relax warranty cover expire if I am late booking my vehicle’s next service?

The vehicle must be serviced before the Relax warranty expires to activate a new contract and maintain the cover. Local centres can provide further advice and help book your next service.

I own a GR Yaris with a GR Yaris Track Warranty. If I drive my car on track, will this affect my Toyota Relax cover?

Driving the GR Yaris on track would not invalidate the warranty, but terms and conditions still apply. The vehicle can be covered by both the track and Toyota Relax warranties.

The warranty cover on my approved used Toyota includes one year’s AA roadside assistance cover. Is this available with Toyota Relax?

Roadside cover is not included in the Toyota or Lexus Relax warranty but can be purchased separately if required. The warranty is exceptional value, being provided at no extra cost to the customer beyond the menu pricing of their vehicle’s service.

Are there other benefits to using Toyota centres?

In addition to the Relax warranty, servicing at a Toyota centre provides other significant benefits to customers. Work is carried out by qualified Toyota technicians, using Toyota-approved parts to ensure optimum performance.

Workshop teams are fully equipped and trained work on all the technologies featured in Toyota vehicles, including electrified powertrains and advanced handling and safety systems. Pricing is transparent with a service menu price guarantee for the scheduled servicing requirements for each model.

Toyota customer-focused approach includes an online service booking facility at the customer’s preferred centre. Centres will also make servicing as convenient as possible, with collection and delivery, courtesy cars and while-you-wait servicing options.

284 comments

  1. I have ordered a new Toyota Yaris Cross to be delivered on 29 April 2022, I hope. This was purchased from Arnold Clark Toyota in Stirling, Scotland. Your letter states Arnold Clark has closed/lost franchised on 31 March 2022. Will this affect in any way my purchase, ie service contract with them and if my car is still serviced by them, assuming they will continue to operate as a going concern. will my car still qualify for the Relax Warranty and be registered with Toyota, or will they be unable to service my car under their new dealership?

    1. Hi Hugh, thanks for your comment.

      Eastern Western will be taking over the Stirling location and Arnold Clark will no longer be a registered Toyota Centre. Although they will be able to service your Yaris Cross as an independent dealership and in accordance with your service plan, you will not benefit from the Relax Warranty with their services. However, your new vehicle will receive the standard 3-year warranty, so this isn’t an immediate concern. If you would like a refund on your service plan, this would need to be discussed directly with Arnold Clark.

      Thanks,

      Toyota UK

  2. The heat shield above the silencer on my Auris (SJ66FWP) has become detached because it has broken at all four attachement points. Is replacement covered by the Relax warranty?

    1. Sorry to hear there’s a problem George.

      Please get in touch with your local Toyota Centre to arrange an inspection so they can advise further.

      Thanks.

  3. Hi I purchased a Yaris (new) in June 2021. The car was initially great but I have noticed significant rattling in the front passenger door panel and also in the rear rattling can be heard likely from the boot lid, rear windscreen area. The paint job on the car is also very poor, it very easily scratches despite all washes being conducted by professional detailers thus far.

    Can you advice on how I can get these issues addressed under warranty?

    1. Hi there,
      Thanks for your comment.
      Your Toyota Centre would be best placed to physically inspect your vehicle and advise what can be covered under warranty.
      We hope this helps.
      Thanks.

  4. In October 2021 I purchased a used car (2019 RAV4) from Arnold Clark. I purchased a 2 year MOT and service plan with Arnold Clark when I bought the car. I haven’t received any information from Arnold Clark regarding their loss of Toyota franchise. I had serviced today at their garage in Ayr, which still has the Toyota dealer signage. Will my car still be eligible for Toyota Relax if I continue with my Arnold Clark service plan, which includes one more MOT and service due in April/May 2023?
    Arnold Clark haven’t offered to refund my service plan as they say they can still carry out the service at their Ayr garage to maintain my cars manufacturers warranty. Can you please confirm if this is correct. I understand that as my car was registered in May 2019 that it has a 5 years manufacturers warranty. I intend to find a new Toyota dealer to have my car serviced from 2024, once my manufacturers warranty expires.

    1. Hi Sharon,
      Thanks for your comment.
      Our Customer Relations Team would be best placed to look into this for you.
      You can contact them here – https://www.toyota.co.uk/help-centre/.
      Alternatively, you can call 0344 701 6202.
      Please let us know if you have any further questions.
      Thanks.

  5. If I buy a used Toyota from a non-Toyota dealer, how can I work out whether it is has a Toyota warranty? If the previous user did not have it serviced by a Toyota approved dealer or has missed a service, will that mean I can’t benefit from Toyota Relax?

    1. Hi Mel,
      Thanks for your question.
      This would depend on the age and mileage of the vehicle.
      If it is less than 10 years old and has less than 100,000 miles, after it is serviced at a Toyota Centre it should be able to benefit from Relax.
      We hope this helps.
      Thanks.

    1. Hello Dawn,
      Thanks for your question.
      Once the vehicle is serviced at a Toyota Centre, it will be covered by Toyota Relax if it has under 100,000 miles.
      Although, some vehicles of this age may still have the existing 5 Year Manufacturers Warranty, which means they will not need to be covered by Relax for another two years.
      If you can provide the vehicle registration, we can check this for you.
      Thanks.

      1. Hi thanks for your reply the Reg is AO68WSE, am I able to find out if this car has had any major work done to it or if it has been in any accidents

      2. Hi Dawn,
        We can confirm that this vehicle has a 5 Year Warranty, it is covered until the 13th January 2024.
        Furthermore, we cannot see that any major repairs have been done.
        Thanks.

  6. I have just purchased an approved Aygo first registered in March 2020 . Reading the info above I now understand it has 5 years Warranty . Does this 5 year Warranty include breakdown cover?
    As an approved used vehicle I understand it has 12 month warranty and this includes 12 month breakdown cover? So I assume I have at least this 12 months breakdown cover if it isn’t included in the original 5 year warranty. ? If this correct ? Thanks .

    1. Hi Ian,
      Thanks for your comment, and congratulations on your new Aygo.
      Please could you provide your vehicle registration so we can look into this for you.
      Thanks.

  7. If I buy a 2 year old car, from a car supermarket, ex-fleet vehicle (Corolla touring sport), with 12,500 miles on the clock, service at just over 12,000 miles at 18 months old at a (non-Toyota) garage, is the original manufacturers warranty still valid? could I purchase relax after sourcing the car?
    Thanks

    1. Hi Fiona,
      The manufacturers warranty is time based.
      Toyota Relax is a service activated warranty after the manufacturers warranty expired.
      However, to activate Toyota Relax, your vehicle must be serviced at a Toyota Centre.
      Thanks.

    1. Hi, thanks for your comment.

      Yes, your C-HR is still under warranty up until around September time. If you get it serviced at a Toyota Centre, providing it has under 100,000 miles on the clock you will benefit from an additional 12 months of cover under our new Relax warranty.

      Thanks,

      Toyota UK

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