Toyota UK recall repairs start today

Toyota GB has today released the following statement concerning the repair programme in the UK.

KEY POINTS

– Repairs to accelerator pedals begin at 206 Toyota service centres

– Capacity to repair 6,000 vehicles per day

– 100,000 accelerator pedal repair parts in the UK by Friday

– Dealers have software upgrade for Prius brakes

‘Work begins this morning (Wednesday, 10 February) at 206 Toyota service centres across the UK to implement the fix to the accelerator pedal on the cars affected by the recall. Toyota technicians have received specific training in the repair, the parts are in stock and the first cars are being attended to.

pedal-1

Toyota service centres have also received the necessary software to update the Prius brake system.

The accelerator pedal recall involves 180,865 vehicles in the UK and Toyota anticipates it can be accomplished in a matter of weeks thanks to service centres extending their opening hours. The pedal repair should take no longer than 30 minutes to complete.

Steve Settle, Toyota GB Customer Services Director said: “We are doing everything we can to ensure our customers’ vehicles are attended to as promptly as possible. With the assistance of the DVLA and the commitment of all our centres, we have been able to launch a repair programme that is thorough, efficient and effective in ensuring all the vehicles affected by the recall are fixed.”

pedal-2

“Toyota service centres will be working extended hours and weekends. As a consequence, they have the combined capacity to repair 6,000 vehicles per day. By Friday we will have received 100,000 repair parts from Japan. We have implemented the recall as quickly as.”

Toyota will prioritise those customers whose cars have been identified as having the fault via the Toyota customer helpline or directly with centres.’

If you have any questions or concerns regarding the above, please ring Toyota GB Customer Relations on 0800 1388 744.

24 comments

  1. Hi Mark,

    It’s not a discrepancy; not every individual vehicle in the specified time period is affected. The VIN look-up functionality exists so as to distinguish between cars that are affected and cars that are not. If it said your Corolla wasn’t to be recalled, that’s it – you need take no further action.

    If you have any further concerns about the recall, though, please call our Customer Relations team on 0800 1388 744.

    Thanks for getting in touch.

  2. Repetitive Toyota recalls are causing considerable harm to their premium brand. more than 2 million vehicles in the US to sort out sticking gas pedals. 4.2 million vehicles in the US to correct pedals getting lodged below floor mats. nearly 700,000 motorcars in China as a result of imperfect electrical window switches. Toyota boss on Television to apologise for recall and still the media highlight issues as the company gets more tormented. I wonder how much brand value this has cost the company.

  3. My 09 Avensis is affected by the recall i filled in the website on the 8th feb. Today 23rd of feb i have filled it in again as i have heard nothing from Toyota. Thats over two weeks i think thats plenty of time to have been in touch.

    Get your finger out Toyota!!!!

  4. I have a 58 Reg (01/10) Auris which I had looked at on
    19th January because the accelerator was sticking and reving up; told everything Ok.
    Took it back on the 12th this month for modification to be carried out. Was given visual safety report and told everything was OK; but as no mention of the modification was mentioned on the report, I had to ask if it had been carried out and of course was told it had.
    Surely some reference should have been made about the modification on the report or in the service manual for future reference.

    1. Hi Ron,

      Apologies for the delay in getting back to you.

      A record of the work is held centrally, but if you contact the Centre that carried out your recall work, they will provide you with a stamped certificate that serves as proof of work undertaken.

      I hope that helps.

  5. Toyota engineers have found an effective solution. The part they have made is a “precision-cut steel reinforcement bar”. I believe that actualy it is only a wedge which simply lifts the smoothing part off the pedal mechanism. Simple or what? I wish the Toyota marketing people would keep the real truth simple.

  6. I would like to congratulate Toyota on their efficient handling of the Accelerator Pedal Recall for my Auris. Imagine my surprise when I received £20 M & S vouchers for any inconvenience caused. Well done Toyota and thank you,I would certainly purchase another Auris, it’s a brilliant car!

  7. I have a Toyota Corolla Verso 54 reg. It was recalled in 2010 for MMT Gearbox faults. I currently having the gearbox sleeping into neutral whilst driving. Does it mean that Toyota has not solved the MMT problem

  8. Dear Mr Onuoha,
    Thank you for your post.
    If you are having problems with your Corolla we strongly recommend you contact your Local Dealer for them to inspect your car. You can find your Local Dealer here: http://ow.ly/gQZPy.
    Many thanks.

  9. I have a similar issue as Mr Onuoh (same car and year). He mentioned there was a recall for MMt gearbox, was this the case?

  10. Hi,
    I have 09 reg Toyota Verso 1.8 Manual. 4 weeks ago my car broke down. Gear wont change (except 1, 3, 6 and Reverse). It costed me £1000 around to recondition. Mechanic told me they have seen quit a few of this model having gearbox issue. so how come the cars are not recalled to fix.

    1. Hi Hafeez,

      Thank you for getting in touch and we are sorry to hear that you are experiencing these issues. We take feedback very seriously, however there is not any known issues that currently warrant a technical campaign or recall.

      Thanks.

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