Toyota Touch 2, our range of innovative, highly-affordable touch-screen multimedia systems, has been refreshed for 2016 and has been launched at the Geneva motor show.
The simplified range now comprises a choice of either the standard Toyota Touch 2 system, or Toyota Touch 2 with Go, which incorporates a full-map navigation function.
See also:
Geneva motor show live updates
Toyota KIKAI kicks up a storm at Geneva motor show
New Proace Verso delivers at Geneva motor show
Tougher than ever: new Toyota Hilux at Geneva Motor Show
Toyota C-HR debuts at Geneva motor show 2016
Toyota Touch 2 with Go
Toyota Touch 2 with Go receives a major software upgrade which includes an improved, clearer, more user-friendly menu screen design, 10 brand new features, the improved functionality of over 30 items, and simplified connection to the Toyota customer portal for easier downloading of apps.
The system also benefits from three years free map care and connected services. These include map updates and free registration to TomTom real-time traffic information, mobile speed camera notification*, fuel price information, parking locations and availability, weather updates, Google Search, Google Street View, Aupeo!, Aha and Twitter. The three year package may be extended by two years** to match Toyota’s five year extended vehicle warranty**. Moreover, this 2016 software update is also available to all current system owners.
All Touch 2 with Go system top menus now feature a tile-based icon design for greater clarity and improved touch operability. It also improves functionality by reducing the number of steps required for each operation. The navigation menu and sub-menus have been simplified, and a redesigned map screen features new shortcut tile icons for improved clarity and operability. A new split-screen view allows users to see more functions at a glance, combining the navigation map with media and app information.
Navigation services have also been enhanced within the system. For instance, when entering a destination, the driver can simultaneously check Street View images and the weather at the destination, as well as look for parking in the area. As the vehicle approaches the destination, the system will also inform the driver of available parking spaces nearby. TomTom real-time traffic is now automatically adopted as a default traffic information source as soon as the driver establishes a data connection with his mobile phone.
A new auto navigation function allows the driver to programme the system with up to four destinations, and a departure time window, for each day of the week. When the vehicle is switched on within that departure time window, the navigation system automatically activates, plotting a route to the chosen destination. The system incorporates TomTom real-time traffic information, and will propose alternative routes to the driver in order to avoid congestion on, for instance, a daily commute.
Point of Interest (POI) search functionality has also been improved through better map and listing information integration, and a POI search-word history function for the faster location of favourite destinations. The phone interface has also been redesigned for easier, more intuitive use on the move. A new screen layout gives direct access to an incoming/outgoing/missed call list in the top menu, once again reducing the number of operation steps required.
A higher grade Touch 2 with Go*** system further features voice recognition, a text-to-speech function and 3D navigation mapping. Voice recognition may now be used for the launch and control of apps, for simple, one-shot navigation address confirmation, and for the use of Apple Siri eyes-free. Driver merely need to press and hold the Voice Recognition button on the steering wheel to talk to Siri on their iPhone.
The setup menu now also includes a ‘Let’s get Started’ QR code which opens an online quick start system guide on the user’s mobile device. Connection to the Toyota customer portal has been made easier, and customers can now quickly create a My Toyota account on-screen, from within the vehicle. The downloading of apps has also been simplified. Once the owner has established a data connection with his mobile phone, apps can be installed directly onto the system from within the vehicle.
* Where allowed by law
** Market dependent
*** Model/grade dependent
your answer hardly helps I expect more from Toyota than an answer which says we may or may not repair a buggy software issue
Hi Ian,
We do not have access to information that will tell us whether or not bugs will be fixed. Unfortunately, this means we are unable to comment on it. Many thanks!
The constant apathy in the responses I keep reading is incredible. It seems numerous posters, plus I’m sure hundreds or thousands more users, have paid £100 for sub-standard software, then told there is no certainty if items will be fixed, or when. If this software provisioning was your core business you’d be out of business by now. Most tech firms can turn around software changes, including UAT in weeks, not months, and have a roadmap of what they plan to mend / improve. How can the collection of all faults be escalated to someone who is empowered to make decisions / speed things up? Currently it feels we should all be refunded our £100 as the product is sub-standard and not fit for purpose.
There is no point suggesting we all go to our local dealers as they are interesting selling cars not sorting out software glitches. This should be owned and progressed centrally as a matter of urgency; if the developers are not aware of agile software delivery perhaps they should look to adopt this sooner rather than later.
Well said Adrian
Adrian
My thoughts exactly! How does a company as big as Toyota manage to be totally apathetic to its customer needs. This forum headline “Toyota Touch2 with Go receives major software upgrade.” Should be amended to “Toyota Touch2 with Go receives major software upgrade making it utter rubbish”. How can Toyota think that previous software that worked well, be replaced with fancy upgrades that are hopelessly inadequate.
Toyota executives have buried their heads in the sand hoping customers will just get tired of complaining and just shut up.
After the VW scandal, I thought Toyota was a safe bet, good track record on sorting problems and customer service. Now I know better, should have stuck with the devil I know!
Agree 100% Adrian. It’s buggy, slow and feels like its running on a spectrum processor. More importantly the nav system with all its bugs and lag is safer switched off otherwise in my view it’s a distraction.
Upgrade the mirror link so we can use our phones at least or include support for Android or apple Auto.
No need for a reply, appreciate you will pass it on.
Everyone here loves your cars, this love will wear off if you don’t fix your technology.
Hopefully someone senior from Toyota will read all the comments and take some ownership.
This should be a non issue, listen to your customers, respond, fix and recover the situation.
I think Toyota have ring fenced this site, perhaps we should be posting our complaints on more public sites like Facebook and Twitter. Corporations hate public criticism.
Hi Phil,
On our Toyota blog, we do have specific rules in place and if comments contain external links or abusive language we are not able to publish them. All comments go through an approval process before they go live. Many thanks.
I think Toyota have ring fenced this site, perhaps we should be posting our complaints on social media. Corporations hate public criticism.
Hi Philip,
We have certain rules that prevent some posts from being posted. For example, blog comments containing offensive language or external links will not be published. All comments go through an approval process to avoid this! We will be happy to answer you comments on our social channels but we would advise contacting our customer relations team if you want to escalate your issue further. Many thanks.
Hi Adrian.
I bought a new Toyota Yaris Excel Hybrid which I collected in 1st September 2016.
I have issues with my speed camera alerts on my Satnav.
Before approaching certain speed cameras, the speed camera alert starts to keep & doesn’t stop until I have passed the speed camera. It’s worse having if I am caught in traffic
The Toyota Jemca dealer where I purchased vehicle from, didn’t appreciate that there was a problem with the Satnav. They were made aware of this by their technical department. I was told that there were other customers who experienced the same & Toyota are waiting for a new software update. The problem is that nobody knows when an update will be available.
I wasn’t happy about this & wrote an email to Toyota UK’s President & CEO to complain. He received my complaint & passed it on to one of his
Colleagues in the Toyota Customer Relations Specialist Case Team Manager.
I appreciate that it will take time for Toyota UK, to resolve the issues with my car. I have been very reasonable & allowed them until the end of October 2016, to produce a satisfactory result.
If the issue with my Satnav isn’t resolved, I have told Toyota Customer Relations, that I will reject the car. I explained that I am aware of my consumer rights & quoted The Consumers Rights Act 2015 & that I am covered under section 75 of the credit card act.
The response that’s I received from the specialist team manager, wasn’t that inspiring. I asked her to send me an email, to confirm the things that we had discussed, which I received.
I have also mentioned to the customer relations team specialist manager, that I have been a very loyal customer & that this my third Toyota Yaris. I feel it’s only courtesy that Toyota UK demonstrate the same courtesy to me!
Thanks
Kind regards.
Treville
Hi Treville
How have you gotten on? I still have the same issues as you, plus more, but Toyota have refused to accept my rejection of the vehicle. Im looking at starting legal action, and have already contacted the motor ombudsman in regards to this. Any feedback appreciated
Hi Philip. Sorry that your still experiencing issues.
I have had the latest software on my car installed by Toyota by the head of their technical department and it has resolved the issues that I had experienced. I had mentioned to Customer Services Team Specialist Team leader, that the satnav still doesn’t recognise certain speed cameras.
In my previous Toyota Yaris, it indicated any speed camera on both sides of the road but, now it only recognises speed camera in the direction your travelling and the odd speed camera on the other side of the road.
As Toyota rely on a third party developer to provide up-to-date software and it will be a case of waiting for another update in the next year.
The only other two things that I have mentioned to Toyota, is that the DAB radio displays another stations text details and the satnav, hasn’t been updated to show certain roads in London, are now 20mph speed limits. Again, the information that I have provided to Toyota UK, is currently being investigated.
I do hope you manage to contact your local Toyota’s technical manager and to see how he can assist you.
Thanks.
Kind regards.
Treville
Hi
I raised a separate query / complaint directly with Customer Services. For openness their response is below:
Thank you for your email and I am sorry to read your comments.
I am sorry that you feel the responses being sent or posted to our customers are apathetic as I can assure you that this is not the sentiment intended and I would be keen to review this.
You are obviously correct that Toyota build and sell cars and the relationship with our software providers and the provision of devices in our vehicles whilst becoming increasingly important to us over the years is still a third party relationship and I agree that any fixes and updates are taking to long in some instances for some customers.
I will indeed escalate your email to my colleagues and superiors and would be grateful also for the individual issues you are having, to allow me put some more information forward.
Thank you for your time and I am sorry for the frustration this matter is causing you.
End
If you are able to respond directly to customer services, this may help build the overall case
Thanks
I see that version 6.8 map/software update appeared briefly in E Store but has now dissapeared. What was the reason for it being removed?
Hi Gerry,
Sorry for the delay in response; we had to have a chat with our technical team about this! We are pleased to inform you that the issue on the Autumn 2016 map update has been resolved. The new v6.8.1 map update is now available on both TechDoc and Customer portal. Due to an error in the update script from the supplier, there was a slight issue with connection services. You should now be able to update to v6.8.1! Hope this helps 🙂
Ella I have purchased the 6.8.1 update but cannot download it because “My Toyota” informs me that I have not made any purchase. If I click on “Purchases” it tells me I have not purchased any products. Why can I not veiw my purchases.
Hi Gerry,
We’re sorry to hear this. We can have a chat with out technical team. Have you found your purchase since publishing this comment?
Ella, I still cannot view my 6.8.1 purchase. In fact I cannot view any of my previous purchases. My purchases are showing in my Payment History.
Hi Gerry,
Thanks for getting in touch. We apologise for the delay in response. We have had to contact our technical team for more information! We have to advise double checking the process you have taken against these ‘how to’ videos:
How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be
How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0
How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM
If the issue continues we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe.
You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us.
Many thanks!
And where is the activation code?
Hi Bjorn,
Please see replies to your earlier blog comments! Many thanks 🙂
Thanks for this. I have just picked up a new Prius Gen 4 Excel hybrid and have the same problem with beeping on approach and driving past speed cameras, even when crawling in traffic!
If anyone finds a solution for this, apart from switching off ‘Road Sign Assist’, please post!
Hi John,
We’ve spoken to our technical team and they have advised if you have added your device correctly to the My Toyota portal it should recognise that you get free upgrades. We would advise contacting the dealer you bought your vehicle from and double checking that the vehicle has the Plus feature as we are unable to see that from the information we have at this end. Many thanks!
It did work but only told me that the update was free after I had clicked buy for £99! It is a very slow process but I could drive the car while the USB was loading the new data. It is showing speed limits in kph although I have set the units to miles and gallons.
Hi John,
You should be able to change your distance unit in: Setup- General- Distance Unit/Distance Fuel Unit/Fuel Consumption Unit. Hope this helps!
Hello – I have ‘purchased’ the latest update to the Maps Version 6.8.1 (actually free of charge because I paid for the 3 year Map Care package). I cannot see a link anywhere in myToyota to actually download the software to get it onto a USB stick in order to run the update. The help documents all point to a ‘Customer Portal’ which is the predecessor to myToyota. Please could you provide accurate instructions on how to download.
Also please could you advise whether the software engineers have fixed any of the performance glitches which have been raised in this blog over the last 6 months – or is this simply an update to the maps
Hi Rodger,
Thanks for getting in contact with us. There’s a video on the blog that shows how to update Touch2 w/Go: https://mag.toyota.co.uk/toyota-touch-2-how-to-update-your-maps-and-software. Hope this helps!
Hi Ella…thanks for the advice but no help as when I click on the purchases tab it says “No purchased product found. You can purchase products here”.
This is clearly not right as I “purchased”
3 year map care on 24 April
Glass of Water in September
Aupeo Trial in September
6.8.1 Map Update ion 18 October
All of these show up in my Payment history.
I believe that at least one other person has posted similar problem in this blog and I have also e-mailed MyToyota@toyota.co.uk
Hi Rodger,
Thanks for getting in touch. We apologise for the delay in response. We have had to contact our technical team for more information! We have to advise double checking the process you have taken against these ‘how to’ videos:
How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be
How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0
How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM
If the issue continues we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe.
You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us.
Many thanks!
Hi Ellla – Good News!
I checked again on the MyToyota portal and saw that my purchases were visible again (I had used your video to do this in the first place). I downloaded the update and installed it using the new activation key and this all ran OK.
I want to make a suggestion for you to escalate through the appropriate management in Toyota. Consumers who take the trouble to maintain software are more likely to be interested in what issues /changes have actually been addressed in updates. It is good consumer relations to publish even a simplified log of changes. This also helps consumers to identify possible bugs or issues which can be addressed in future releases. Field testing is often more effective than than development/validation in this area.
Hi Rodger,
Thanks for all your feedback and for getting in touch with us. We will pass this on to our team!
I have also the three years Map Care package, and I have manage to download the update 6.8.1 and I have it on my stick. Yoy find it here: https://customerportal.toyota-europe.com/login/index.html
But I need the activation code to install it. Just get the message “There is no Activation Key present for this product”.
Can anyone who obviously has succeeded to install tell me where I can find the activation code?
Hi Bjorn,
Thanks for getting in touch. We apologise for the delay in response. We have had to contact our technical team for more information! We have to advise double checking the process you have taken against these ‘how to’ videos:
How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be
How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0
How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM
If the issue continues we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe.
You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us.
Many thanks!
Hello, I got the same problem. I bought 3 year Map Care package and when I have purchased the latest update to the version 6.8.1 (for free) I didn’t get the link to download the software to get it onto a USB stick. There is only a link to a user guide how run the update online with using your phone when you’re sitting in your car. Pity
Hi Darek,
Thanks for getting in touch. We have had to contact our technical team for more information! We have to advise double checking the process you have taken against these ‘how to’ videos:
How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be
How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0
How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM
This seems to be a larger issue and if the issue continues we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe and help solve the problem.
You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us.
Many thanks!
Hello,
The new update version 6.8 is now available. Has anybody tried it yet?
Yes. No big change except an old version of Mirrorlink that’s not compatible with half the mirrorlink apps (of which there are already so few).
GPS (positioning) performance is still abysmally bad.
Looks slightly more responsive.
So Alex where did you get the activation code? I cannot install my update as the customer portal says “There is no Activation Key present for this product”
Is it something I do not understand? Greatful for help.
Hello,
I wanted to try it, but was unable to install it, as my_toyota_eu didn’t generate an activation code – with a message “There is no Activation Key present for this product”.
Pablo
Pablo I have the same issue. But what is the solution?
Hi Bjorn,
Thanks for getting in touch. We apologise for the delay in response. We have had to contact our technical team for more information! We have to advise double checking the process you have taken against these ‘how to’ videos:
How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be
How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0
How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM
This seems to be a larger issue and if the issue continues we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe.
You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us.
Many thanks!
Hello, I got repaired. I don’t know who did repair it, but now the code is there.
Hello, i have the same problem, no key generated on new version 6.8.1WH when i click on the “key…”
Hi Rab,
Thanks for getting in touch. We apologise for the delay in response. We have had to contact our technical team for more information! We have to advise double checking the process you have taken against these ‘how to’ videos:
How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be
How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0
How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM
If the issue continues we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe.
You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us.
Many thanks!
Thank you for your reply, i’ll try it.
Hi Rab,
Thanks for getting back to us. No problem, if you’re still having issues please contact us again 🙂
Hi we are now on 6.8.1 OWL it is still full of bugs so no real point in downloading.
Hi Ron, I’ve installed this on my 2016 Auris TS. Still doesn’t play MP3 music reliably from the 32GB USB stick I used in my 2014 model. Really hope this isn’t due to car hardware problem.. Haven’t tried out the maps. Speed camera alert better..
I updated this morning. Not had a proper look yet. Maps seem a bit smoother bit but noticed anything else yet. Do Toyota publish a change log showing what’s new / been fixed?
Hi Andy,
Thanks for getting in touch. Unfortunately, no. There’s no change log to show customers what’s been updated. Many thanks 🙂
I would like to try it, I’ve download it, but the my.toyota.eu and http://www.toyota-tech.eu doesn’t let me generate the activation code giving error IE5000-EP_GA_102
Hi Stefano,
Thanks for getting in touch. We apologise for the delay in response. We have had to contact our technical team for more information! We have to advise double checking the process you have taken against these ‘how to’ videos:
How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be
How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0
How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM
This seems to be a larger issue and if the issue continues we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe.
You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us.
Many thanks!
I can confirm that the process was correct, It was the portal that had a bug, now it’s fixed and the code is available, thank you
Hi Stefano,
No problem! Glad it’s been resolved 🙂
Hi, what did you do to solve it? i tried today and i have always the same problem.No code generated.
Hi Rab,
Are you still having issues? It seems to have corrected itself on a number of other My Toyota portals. Please allow up to 48 hours, and if you’re still having issues and it has not shown up please contact our customer relations team! Hope this helps. Many thanks.
After signing into My Toyota I ‘bought’ the upgrade for £0.00 as I had purchased the 3 year plan earlier this year, went through checkout and it now shows in my purchases along with the 25 character activation key – haven’t had a chance to download the update yet, but the first part was seamless for me 🙂
Hi Adrian,
No problem! It seems to have resolved itself for the most part! Enjoy! 🙂
I’ve downloaded this version from https://customerportal.toyota-europe.com
Unfortunately I’m not getting an activation code.
I’ve read here that this problem seems to be fixed after a while, however after waiting almost a week I still can’t get an activation code. So there’s no way for me to install this update. I’m anxious to try 6.8.1HW, because the previous version is very buggy. It sometimes freezes, USB music stops playing etc.
So hopefully this is fixed in 6.8.1. Please Toyota, fix the activation code problem.
Hi Patrick,
Thanks for getting in touch. We have to advise double checking the process you have taken against these ‘how to’ videos:
How to update Touch and Go Maps with My Toyota – https://www.youtube.com/watch?v=REcDG7UsMPE&feature=youtu.be
How to update Toyota Touch 2 with Go Maps – https://youtu.be/EElCJkkYmX0
How to buy an app with My Toyota – https://youtu.be/kCaWkWK-AXM
This seems to be a larger issue and if the issue continues after checking, we would suggest contacting our customer relations team and they will raise the issue with Toyota Motor Europe and help solve the problem.
You can get in touch with customer relations via telephone: 0344 701 6202 OR via email: https://www.toyota.co.uk/contact-us/email-us.
Many thanks!
I have downloaded 6.8 without problem apart from the time it takes! The spoken directions seem better as it states the road number ; eg 4th exit M25 which is helpful on modern multi lane roundabouts. At least there is a sporting chance of finding the correct lane! Annoyingly it repeatedly gives out warnings about limits of satnav and mobile charges. Can this please be removed at the next update?
Hi John,
We will pass this on to our team!
Interesting comment. How do you get the SatNav to say the road names etc? Is that a feature only of specific versions of the software? Voiced road names were a really good feature of my Garmin Nuvi which I gave up for the built in on the Rav 4
I’ve now updated my Software to version 6.8.1WL (Navigation Database version 2016 v2). However, I only managed less than 10 miles before my Display randomly switched into kilometres (again). Furthermore – and as before – switching back over to miles in Setup is not as easy as it would appear. Even after selecting miles – the display still sticks to kilometres. The only way I’ve managed so far to make miles ‘stick’ is to turn the ignition off whilst the screen is still displaying miles on the setup screen. Not an easy matter whilst driving the car !
Come on Toyota – you can do better than this. It’s not as if this problem not been previously reported.
David G
Hi David,
We’re sorry to learn that you’re having problems. We will pass this on to our team! Thanks.
I had exactly the same problem since updating to 6.8 this week, with the Nav telling me the speed limits in km/h, same problem in setup and the same solution. Haven’t they sorted this it’s two months gone since October ?
Last Friday I managed to upgrade in one go to 6.8.1. (4x a year 2,5 hours downloading, upgrading, motor running???)
I don’t understand the differences between WH and WL so I hope I took the right one. It seems to work. There is no logical reason why, seeing that my car connects online to the portal, Toyota doesn’t tell me which version I need.
Some things to pass on to the developers: there is no logical reason from the user’s point of view, why the download doesn’t already include the required activation key, which now needs to be downloaded in a separate step.
User friendliness of the car itself, which is truly fantastic, is greatly contrasted to the abismal user friendliness around the software. Other brands are much advanced on this important aspect, Toyota seems to be lagging behind and outsourcing it all to third parties who couldn’t care all that much. End result is noticeable lack of synergy between physical car and it’s software.
After lots of problems with the USB Media Player in version 6.7.0WH of the software, I installed software version 6.8.1WH in my 2015 Avensis Excel 10 days ago and have now had chance to test it. In summary, I am suffering exactly the same problems as I had in the earlier version.
During a brief journey last Friday, the USB media player froze after only a few minutes.
During a lengthier test last Sunday, the player froze after 17 minutes and I had to stop and turn the ignition off and on again for it to continue. It then only played for a few seconds before freezing again. After that, it seemed to work fine for the rest of the journey. After about an hour’s driving, I tried the voice recognition for selecting music and that also seemed to work.
Then, on another brief journey on Tuesday, the USB player froze again and the voice recognition wouldn’t work again with the usual message “The media device is syncing, please be patient”. Trying it again today, the USB player froze three times after a few minutes each time and the voice recognition system still gave the same “syncing” message.
It seems the voice recognition system resets itself every time the ignition is turned off and needs the car to run for over an hour each time to reload. This is ludicrous and makes it completely unusable. The random freezing of the USB media player also makes the software unfit for purpose.
The overall satnav unit continues to be very sluggish and selecting destinations and route calculations are very slow – the TNS 700 satnav in my Avensis from 9 years ago was far better than this. There are no obvious changes to the software operation or functionality in the latest version and none of the problems that have previously been identified appear to have been fixed – it seems like it is just a map update. I am just getting more and more frustrated and annoyed with the whole thing and it is spoiling my enjoyment of what is, otherwise, a nice car.
Toyota really needs to listen to its customers, take ownership of all the problems, get them sorted quickly and issue a patch or fix. Waiting six months for the next update only to find it still doesn’t work correctly is completely unacceptable. I feel really sorry for those people who have paid £99 for software that is so full of bugs and unfit for purpose.
I am still running the 4.5 version and have bought the new 6.8.1L – should I actually bother to upgrade? can you rollback to previous version if you don’t like the new?
Hi,
posting a changelog, like every other software company does, on what has actually changed between versions would be such an improvement.
Thank you.
Hi Sebastian,
Thanks for your feedback. We will take this into consideration! 🙂
Hello Ella, I have a 2016 Auris. I bought it in July 2016. It has software version 4.5.0 and I know it’s been updated to 6.7/6.8 also the maps are from 2015. I heard that the system should have been updated to the latest versions when I bought the car In July and I know it wasn’t updated to what was available at that time. I’ve logged on to toyota.eu etc and registered details, I’ve logged on to the internet with my touch 2 go system but no updates are showing as available. Only offering £109 map update? Please can you confirm what I’m entitled to as a free software/maps upgrade?
Regards Dave
Hi Dave,
Thanks for getting in touch with us, could you provide us with your VIN or registration number? We will be able to ask our technical team once we have this information. Many thanks.
Hello Toyota
I just had my Rav4 Business Edition Hybrid map updated to ver 6.8 at your garage today.
Could you please (Toyota) SPELL out what’s different from the old map 6.7v and the new one 6.8v, as I couldn’t see/feel any change at all.
I would also be grateful for any one/user who has the same map update (from 6.7v to 6.8v) tell me their noticeable difference(s) is/are after the update.
Thanks
Hi Michael,
Thanks for getting in touch. After speaking with our technical team, we can advise that the update will include additional map data and improved operating system software. Your Toyota Centre should be able to provide specific further details! Hope this helps.
Hi Ella
My dealer was unable to help me because they stated that “they don’t get a list of update info (from Toyota)”
Could you clarify or spell out the specifics of the operating system that would have been improved, as a result of the upgrade to 6.8v compared to 6.7v
Hi Michael,
If you could provide us with your email address we will get in contact with you privately. We will not publish your private email address on the blog. Many thanks 🙂
Hi Ella
I still haven’t heard back from you after providing my email address as you have asked.
Can also ask why the “call sender” option on the right hand side of the screen is greyed out (un-usable) after a text message alert has been received?
Regards
Hi Michael,
I can confirm that we did email your private email address with information that you requested. Can you please post your email again and we can try a second time.
With regards to the ‘Call Sender’ button, we would have to advise contacting your dealer to look at this issue.
Many thanks.
My email is: *********
With regards to the ‘Call Sender’ function that is greyed out/not useable when a text message alert is received, I am afraid the dealer doesn’t know as much as you think they know, as they always refer back to you, just like in the case of “what’s different in Map Update ver 6.8 – waste of time referring people back to dealers with some of these issues!!
Hi Michael,
We have emailed you with further information. We hope it helps!
With regards to the ‘Call Sender’ function, could we take your vehicle registration plate or VIN number? Our technical department can have a look into this for you. What type of mobile phone are you trying to connect with? Many thanks 🙂
I have just purchased the three years of map services and updated to 6.8.1L and would like details of what is actually included and how to access the features. For example, Coyote is included but I get a message of only 1 month free service. I cannot find Cyclops anywhere, how do I download / access it? What other features am I missing? I can provide an e-mail address if required. Thanks
Hi Steve,
We’re just in talks with our technical department and we’ll get back to you as soon as we hear anything. Thanks for your patience.