Toyota offers ‘Your Choice. Our Promise.’ to UK customers from April


Did you see the latest offer that Toyota announced in the national press over the weekend? While everyone lost an hour’s precious sleep, all new car customers gained something much more valuable – in the long term, at least!

‘Your Choice. Our Promise.‘ offers the option of either a 5-year warranty or the first 3 services for free. Worried that your new Toyota might not qualify? Don’t be. This option applies to every new passenger car, from the innovative iQ to the iconic Land Cruiser V8.

Announcing the offer, Toyota Managing Director Miguel Fonseca said: “This great new programme not only represents superb value for our customers, it also gives them complete peace of mind around their choice of vehicle. It also underpins the principle of trouble free motoring characteristic of Toyota’s products. And with the choice of a longer warranty or free servicing for their new car, they can make a choice based on their personal priorities.”

Of course, if you choose the free 3-year service plan, you’ll still receive Toyota’s standard 3-year warranty. And if you decide you would like the extended 5-year warranty instead, you’ll still be able to purchase a great value Toyota Service Plan from your Toyota Centre.  The choice really is yours… So which one will you go for?

To find out more about this special offer and other great deals currently available across the range, click here.


  1. I wish Toyota’s national coverage was correct. On this very website they are offering cars at prices dealers will not let you buy for. Take the Landcruiser offer advert, you can buy an LC4 from £30775. I have tried, and failed to purchase that car for that price at 2 different franchise dealers. I am a big Toyota fan myself but wish they would get their act together. If that car was on ebay i would have bought it by now and they would have no comeback at all. As for the warranty or service package, i think i would have the service package and hope nothing goes wrong in year 4/5, so i’d be quids in.

  2. I took delivery of my new Prius on 31st March. A week or so earlier I had a ‘phone call from the dealer, asking me if I’d prefer an extra two years on the warranty or the first three services free of charge. I opted for the free servicing.

    When I picked the car up I was told that I was one day too early for the offer……..

    Coupled with the issues over the very poor FM radio reception in the new Prius (it’s virtually unusable in my local area, unlike the radio in every other car I’ve owned, including my previous 2005 Prius) and I’m seriously considering never, ever buying Toyota again.

    How can you make an offer to a customer, then withdraw it on the day the car is collected?

    Jeremy Harris

      1. Many thanks, Melissa, I received the free service vouchers in the post today!

        I just need to get the poor FM radio reception fixed and I will revert to being a happy Toyota owner once more.


  3. I purchased a new Prius on 10 March and was told by the Dealer that I would be eligible for the “Your Choice, Our Promise Offer”, and even selected which part of the offer I would have. I followed up today and was told that purchases that were made with the Scrappage offer are now excluded – my purchase was a scrappage deal. Is this correct? If so it is most unsatisfactory, I thought the Offer was to reward your loyal customers that stuck with Toyota during the tough media times of late Jan/Feb/March?

  4. Hi Robert,

    I’m afraid that cars purchased through the Scrappage Scheme don’t qualify for any other offer. This condition is specified in the terms of the Scrappage offer: “The Scrappage Incentive Allowance offer cannot be used in conjunction with any other offers”. This has been included in the terms and conditions since Scrappage began and pre-dates ‘Your Choice. Our Promise.’ by some months.

    The Toyota Centre you purchased your Prius through is best placed to discuss this with you further. However, if you have further concerns, please contact Toyota GB Customer Relations on 01737 367 600. Many thanks for getting in touch.

  5. I bought my Gen III T-Spirit in September, with a basic 3yr 60,000 mile warranty on everything, including the hybrid drive chain, rather than the 5yr, 100,000 hybrid warranty I had with my previous Gen II.

    To find out that, a few months later, Toyota has returned to a proper warranty leaves a nasty taste in the mouth of those of us who will now have to pay for those two years of warranty.

    It also means less incentive to part exchange next time through the dealer chain, as only the original warranty is likely to have any value to a dealer. An extended warranty is only of value if the car is sold privately.

    Combined with stories of ridiculous charges for upgrading the original out-of-date satnav data, my opinion of Toyota has almost sunk without trace.

  6. Hi,

    I purchased a new Toyota Yaris in August 2009 from a main dealer and paid for the 3-year service plan, which works out at 31 direct debit payments of about £17 a month. I have just received a letter from Toyota which talks about ‘realigning’ the prices, with services now being available from £99. I contacted my main dealer and understand that the first service would cost £119, the second £179 and the third £119. If you do the arithmitic, it seems that, on taking on the service plan, I am about £100 out-of-pocket!

  7. Hi John,
    Thank you for your question. Your 3 year service plan may have included
    services that are not necessarily part of the new ‘Fixed Price Service”
    scheme, such as maintenance items (e.g. brake fluid or a pollen filter) or
    potentially an MoT. As we can not view individual service plan details, we
    recommend that you contact your Toyota Centre as they will be able to
    confirm what additional items have been included. Thank you.

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