How Toyota dealers are managing the coronavirus pandemic

Eiji Toyoda: “Safe work is the gate to all work”.

Uttered in 1957, the above words of Eiji Toyoda have provided the guiding principle for Toyota’s health and safety initiatives for more than 60 years.

Even now, as the world experiences unprecedented uncertainty due to the spread of the COVID-19 (coronavirus) pandemic, this principle continues to inform Toyota’s responses to maximise the health and safety of customers as well as affect minimal disruption within the dealer network.

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In view of the ongoing coronavirus crisis, you may be concerned about what health and safety initiatives Toyota has put in place to reassure the public while maintaining access to essential vehicle services.

The following are some of the timely hygiene measures that many Toyota dealers have already put into place. Among these, dealers such as HelensburghLindop and Shelbourne Motors were quick to communicate this information on social media, with many customers responding positively and appreciatively to their efforts.

  • Sales and service bookings and advice by telephone, video call or messaging service
  • Expanded collection and delivery options
  • Test drives and vehicle viewings brought to you so it is not necessary to leave home
  • Increased cleaning and sanitising regimes for all public contact points, such as door handles, counters and card machines
  • Hand sanitising gel available at each desk
  • Sanitised sales areas that are distanced from other customers and hosted by health-checked sales representatives
  • Technicians required to wear gloves and use seat covers, and all touch points of customer vehicles sanitised with antibacterial surface wipes
  • New and used vehicle stock available to view online

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If you would like to discuss any particular concerns regarding a planned or future visit to a Toyota dealer, or specific details of any of the measures mentioned above, please do not hesitate to raise these with the staff.

Use the locator tool to find the address and contact information of your nearest Toyota dealer.


  1. Can I ask why I am being charged £10.37 for my car’s touch points to be sanitised after my service and MOT? Most dealerships give a complimentary clean normally. It seems an odd amount and is this a company wide charge?

    1. Hi Sarah,

      Thanks for getting in touch with us. This is not a Toyota UK national policy. It is something some dealer groups have implemented to cover the additional equipment and labour needed to sanitise the car before and after it has been worked on. However, we are very sorry that you are disappointed by this additional charge. We recommend that you contact the dealership to make your feelings known to the dealer principal. If you would like us to intervene, please contact customer relations.

      You can find the contact details for our customer relations team, here:


  2. My Toyota warranty run out on 6th august and my car needed repairs which were covered under warranty but the dealership was closed due to covid 19 now my warranty is out by 6 weeks what can i do

    1. Hi Fazal,
      Thanks for getting in touch. We’re sorry to hear that you were unhappy with your experience at one of our dealerships.
      Warranty claims are assessed on a case-by-case basis, and we would therefore recommend contacting our customer relations team, here:
      They are best placed to explore your situation in further detail and offer any necessary support.

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