What is the Toyota Body and Paint Programme?

Following the outstanding performance of Toyota repair centres in the annual ABP British Bodyshop Awards, we reveal more details on the programme managing Toyota’s approved bodyshop network.

The Toyota Body and Paint Programme is designed to raise productivity and efficiency within the official repair network, improve customer satisfaction, and maintain optimum quality through the sole use of original equipment parts.Damage repair 02

Toyota GB cares for 198 Toyota and 52 Lexus franchise operations, but not every dealership has its own bodyshop. In fact, Toyota’s official UK repair network currently consists of 41 bodyshops owned by dealers or franchise groups, and 81 independent bodyshops nominated to carry out repair work on their behalf.

Whether owned or subcontracted, however, Toyota GB’s strict approval process for these bodyshops is exactly the same. First, each has to conform to the BSI Kitemark certification governing vehicle damage repair – though this year it is transitioning to a new British Standard 10125 accreditation. They also have to comply with specific paint, customer handling, tooling and equipment requirements laid down by the official management programme.

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While most accident damage repairs are organised by the insurer of each vehicle and sent to their own preferred repair network, vehicles covered by Toyota Motor Insurance or Lexus Motor Insurance are repaired exclusively within Toyota GB’s approved network.

In conclusion, sending your vehicle to be repaired by Toyota GB’s approved network ensures that it is left in the best possible care. All repairs are carried out by trained Toyota/Lexus technicians to strict quality standards. Only original equipment replacement parts are installed so that the vehicle is repaired to its original Euro NCAP crash safety rating. Finally, even the paint is carefully formulated for the best colour-matching and longevity of repair.

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Did you know?

To reduce costs, many insurance companies ask bodyshops to use cheaper, non-genuine parts, or to repair rather than replace damaged components. This stipulation may call into question the vehicle’s ability to withstand a crash or sufficiently protect its occupants.

Regardless of where the insurer would prefer to send your car for repair, you are legally entitled to request its repair by a bodyshop of your choice.

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    1. Hi Zoran,
      Thanks for getting in touch. We’d advise contacting your local Toyota dealer directly. Once you have entered your postcode, after clicking the link provided, you will be given a list of your nearest dealers with their contact details.
      You can find your closest dealer here: https://www.toyota.co.uk/find-your-dealer.json.
      Hope this helps.

  1. How do I find the list of Toyota Approved Bodyshop repair centres? Or, if a company claims to be Toyota Approved, how do I confirm they are.

  2. Someone has crashed into our toyota corolla. As you say, our insurers are recommending their own repairers. However, a relative of mine works at one of these recommended repairers and he tells me that the insurance company instruct them to do ‘green repairs’ which sounds very nice but in reality that means that they are using body panels from scrap yards.

    1. Hi Dave,
      We are really sorry to hear about this.
      However, we are unable to comment on the decisions made by your insurance provider.
      We hope your Corolla is back on the road soon.

  3. My Auris 2010 needs painting in some spots. Where can I find an approved body shop repair and paint for my Toyota near me.
    Many thanks

  4. I need to find a Toyota approved body shop repair centre for a scratch and small dent to my New Toyota Aygo X, caused by a bicycle. The link above does not work.

  5. My Toyota Prius Plus was damaged in a supermarket car park and my Insurers have had trouble finding a repairer. Finally found one in Oxford, but they are messing me about regarding booking in the Prius. The damage to the N/S/F door happened on 19 June and it is now 9 October. The vehicle is a Motability car. Don’t think the repairer is Toyota Approved, can I insist on this with my Insurer?

    1. Hi John, thanks for contacting us.

      We are very sorry to hear you are experiencing this situation and wish to express our sympathies.

      Your Toyota centre is best placed to advise on your warranty queries.

      You can locate your closest centre here: https://www.toyota.co.uk/find-a-dealer

      Please let us know if we can assist further.


  6. I bought a brand new Aygo X last year and recently had trouble closing the fuel cap which resulted in scratching to the fuel cap and the lock lever is misaligned. I was advised of this when I took it to Toyota for repair, they advised having it looked at by the body shop for a quite this was back in March after numerous calls to Toyota I finally got the quote today, £1750!!! I am trying to find out whether Toyota have to do the repair or could I look for a cheaper quote

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