Toyota’s desire to put the customer first and achieve the highest levels of quality in vehicle production has been a company-wide philosophy from day one and the suggestion system is part of this.
A programme called Statistical Quality Control was introduced as early as 1949, and in May 1951 was expanded to include a new concept called the Toyota Creative Idea and Suggestion System (TCISS).
The purpose of the TCISS was to empower every employee to participate in improving product quality by inviting them to make informed suggestions on ways to improve the production process.
Previously it had only been the privilege of upper management to make suggestions in that respect, but was now opened up to include employees at the sharp end of production; arguably the ones most likely to highlight potential issues.
Extra motivation was incorporated into the system with the establishment of an Individual Annual Award to honour excellent suggestions, today split up into gold, silver and bronze medals. However, the real value of the system was that it provided motivation to employees by focusing on their skills and creativity.
Indeed, the slogan Good Thinking, Good Products was solicited by an in-house TCISS contest in 1953 and still appears as a highly visible sign in every Toyota factory across the globe.
As the years have passed, Toyota’s suggestion system has become steadily more productive. By 1974, the number of creative idea submissions had exceeded one million; 10 million by 1984 and 20 million by 1988. The incredible milestone of 40 million ideas was reached in 2011 and continues to rise.
With so many individuals providing informed input and a human touch into the build quality of every vehicle, is it any wonder that Toyota’s products are world-renowned for their quality, reliability and durability?
Details in this article were correct at the time of publication.
I used to have a Honda Civic. Never had a problem in 10 years, but the base model went away and the lowest cost vehicle in 2023 was the sports model at $26,000 MSRP.
So I bought a new Toyota Corolla … $25,000 out the door.
I love my car but here’s a few suggestions.
1. I really miss that the radio gets louder and softer with speed. Right now, I am having to constantly turn the radio up and down.
2. My Civic had a ring of light around where you put the ignition key in.
3. With all the high technology on the center screen, you could really gain some points by having a full screen analog clock available. Maybe even choices in design and color. Something so simple like that and what a visual improvement.
We are Toyota lovers. Both in India and UAE.
With the latest designs in interior most of the things in the dashboard is extra… A flat dashboard like Tesla is minimalistic Japan as it is easy for women drivers… I feel I can see the road…
Just a screen with speed and map in the middle is enough. The screen functioning like an Android phone with indicators for low petrol/ gas or tyre pressure ,etc and capable of syncing with the car for updation.
It will be a hit in the market.
You can try it with a small version car to keep the pricing affordable.
Just want you to introduce hydrogen based cars as they are more eco friendly and only release vapor and heat
Thanks for your comment, Pranshu.
Explore our hydrogen fuelled Toyota Mirai here: https://www.toyota.co.uk/new-cars/mirai
The Mirai’s fuel cell engine fuses hydrogen and oxygen, driving its electric motor with efficiency. As a result you can enjoy zero harmful tail pipe emissions and a driving range of up to 400 miles.
Thank you.
I think you giys need an Animal associated with Toyota. Like Toyota- “Toading”. Multicolored little frogs. This catches on really quick and sells vehicles. Leaving a cute little frog on a Toyota vehicle would be cute. Just a suggestion!
Hi Roberta, thanks for your suggestion.
We do have the little Issho soft toy which sometimes comes with new car sales.
Toyota UK
I would love to see the sun visors have an extension to go down for short people to block the sun from being in your eyes.
Thanks for the suggestion, Abbie.
We’ll pass it along to our team, you can buy aftermarket visor extensions though too.
Thanks,
Toyota UK
Hello,
If I have an idea for the improvement of hybrid vehicles, where should I go?
I think for us old guys, trd or whatever Mondale truck u get u should have a choice of chrome. Not just black, especially when you’re paying $1 million for vehicles nowadays to get what we want.
With the discontinuing in the US market of the Ford Transit, Dodge Promaster City and the Nissan NV 200 its the perfect time for Toyota to make a similar vehicle and dominate the US industry in the small sedan/ minivan sector. The Voxy and the Noah kind of vehicles would be a great seller.