Third-generation Prius recall in the UK

Toyota GB has today released the following statement concerning Prius in the UK:

‘Toyota today announced a global recall on the latest, third-generation Prius built before 27 January 2010. This will involve 8,500 cars in the UK.

To date, there have been no accidents linked to this issue reported in Europe. No other Toyota or Lexus models are affected by this latest recall action in Europe.

Toyota GB would like to apologise to its customers for any concern this issue has caused.

The recall is being taken in response to reports of inconsistent brake feel during slow and steady braking on bumpy or slick road surfaces when the anti-lock braking system (ABS) is actuated.

This recall will consist of a software upgrade in the anti-lock braking system. The procedure will be carried out free of charge and will take approximately 40 minutes using standard test equipment in use at all authorised Toyota service centres.

In keeping with VOSA’s code of practice, Toyota will write individually to every owner or keeper in the next few days having obtained their contact details from the DVLA.

In the meantime, the cars are safe to drive. At no time are drivers without brakes. Toyota GB guarantees to every customer its utmost attention to making this upgrade as quickly and efficiently as possible.’

If customers have any questions or concerns regarding the above, please ring Toyota GB Customer Relations on 0800 1388 744, open 8am – 8pm during the week.

NEW 11/2/10: Further information can be found at toyota.co.uk/prius-recall.

57 comments

  1. How am I supposed to know what “generation” my Prius is? Nowhere on the registration document is a “generation” mentioned.

    Date of first registration is 25/9/08.

    1. September 2008 would be a second generation. I have one from June 2008, and have just rung the Toyota freephone number to double-check, as I would have thought that a software shortcoming would apply retrospectively. They told me that the third-generation cars were built from scratch, and not based on the second-generation components, so the problem does not apply to our model. Hope this helps. My main problem with the car is the sightlines because of the thick pillars both front and back.

      1. Sorry, but some Gen 2 cars suffer the same braking problem as the Gen 3. However, Toyota GB don’t acknowledge it yet.

    2. The Gen 3 is the current shape of the Prius that was launched last Summer. The Gen 2 is the previous shape that was launched 7 years ago.

  2. Some facts from America……

    http://www.toyota.com/prius-hybrid/awards.html

    Toyota has the Best Resale Value of all brands for 2010 according to Kelley Blue Book’s kbb.com [1]

    Toyota brand scores highest in satisfaction with reliability/dependability [2]

    Toyota, the most dependable and fuel-efficient car company [3] [4]

    Toyota is the best-selling car company in America

    so this means………………

  3. if my sources are correct the so called accelerator pedal in question is manufactured by a company that supplies Toyota and many other manufactureres of cars… (apparently Toyota only receive 10% of their stock) how come no-one else is recalling their cars or how come the press hasnt labelled them as unsafe to drive?

  4. Hi Tony,

    Don’t worry, ‘generation’ is an informal term and wouldn’t appear on documentation. Each redesign of Prius has been said to be a new ‘generation’.

    To clarify: the current third-generation Prius, as we say in the UK, was launched in August 2009, though orders for it could be placed a couple of months prior to that. You have a second-generation Prius. The easiest way to tell the difference externally is the shaping of the lights (sharper angles on the third-gen) and the shape of the roof (the highest point is further back on the third-gen). This tells you what the changes are internally.

    Bloghead has used American classifications, which are slightly different – ‘model year 2010’ is not used much in the UK.
    Jake – I think some third-gen Prius have 09 reg.

    I hope that’s cleared things up!

  5. My first Prius was a second generation (great car] no trouble at all my third generation prius even better.
    Have not experianced any brake problems at with either
    I have had much more trouble with Merc’s Jag’s ford’s.
    All of which were recalled at some time.
    I think the media have gone over the top on this story
    perhaps they need a recall a brain transplant may help.
    Why are they so anti Toyota ?(obviously never owned one)
    Best cars i have ever had by far.

    1. I couldn’t agree more. I’m on my third Toyota now, a 3rd gen Prius, I can’t fault it. My two previous Toyota were exceptional, excellent reliability.

      I will remain loyal to Toyota, let the media led sheep buy from other manufacturers.

      Ed

  6. My late 2007 gen 2 is suffering from the same symptoms that the recall notice says can happen ,drive over any pothole (hard to miss on britains roads) while going down any incline while trying to brake and the peddle goes light and the yellow light flashes on the dashboard,if Toyota want to come test it they ar free to do so.

  7. My gen3 prius is my first Toyota and having had various company cars over the last 12-13 years the prius is probably 2nd on the list but catching on 1st the more miles i do.
    My Prius is currently off the road as my fleet dept has recalled it for inspection as i experienced the brake issue.
    I did express that at no point did the car feel unsafe to drive but I just hope it gets sorted and I get it back SOON!!!

  8. Bloody media hype and litigious Americans.

    My 59-plate T4 is fantastic. I bought a Toyota, because I found the quality of German/Swedish manufacturers not to be there. (You pay a premium for European car, and then it turns out to be a pile of pants).

    This non-problem with the Prius is only a recall because of the lazy journalist scum who just look for similar stories to their current headline.

    Happy Toyota Owner.

  9. I totally agree with all the support for the excellence of Toyota engineering. The press have to create mass scares to attract readers and this has been yet another example of hyper-hysteria. I will happily drive mine until the panic subsides and Toyota ask me to bring the car in for an upgrade

  10. Hello Nigel,

    If anything, this incident has only made us Toyota owners feel well looked after.

    BTW, I am a new Prius owner having had a BMW3 and an Audi A3 prior to that.

    Thanks
    L

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