Your Toyota warranty: keep your car covered

Your Toyota is one of the most reliable and durable cars on the road, but our comprehensive warranty package gives you added peace of mind. Touch wood, you won’t need to make use of our warranties, but it’s good to know you can rely on them if and when you have to.

Find out more: Toyota Insurance and Warranty

Every new Toyota passenger car comes with a five-year, 100,000-mile mechanical warranty. There’s no mileage limitation in year one and the warranty also covers any mechanical fault caused by a manufacturing defect.

As well as the mechanical warranty, every new Toyota passenger car has a 12-year anti-corrosion and perforation warranty. The cover protects against rust perforation affecting sheet metal body panels as a result of a manufacturing fault and there’s no mileage limit. There’s also a three-year paintwork and surface rust guarantee.

Toyota is the world-leader in hybrid technology, and our hybrid batteries are covered by the Hybrid Battery Warranty. This guarantees lasts for five years and 100,000 miles. What’s more, this cover can be extended for another year or 10,000 miles simply by taking your car to a Toyota Centre for a Hybrid Health Check. The check is free of charge if carried out as part of a service. Even if your car isn’t due a service the Hybrid Health Check costs just £39.

It’s not just the Hybrid Battery Warranty which can be extended. Whether you have owned your car from new or bought it as a used car, a Toyota Extended Warranty means you can enjoy peace of mind for longer. To preserve this warranty you’ll need to have the car serviced or inspected annually (or more frequently for a high-mileage driver) by a Toyota Dealer or Service Outlet.

The benefits of a Toyota Extended Warranty go well beyond the obvious, and make most aftermarket warranty packages look rather lacking. Not only does the warranty cover parts and repairs, it also helps keep you on the road if there is a problem with your Toyota. If you can’t drive your car because a part has failed you can claim up to five days’ car hire to a maximum of £45 per day (including VAT) after the first 24 hours.

Our Extended Warranty also entitles you to hotel expenses if the repair or replacement of a protected part takes more than 24 hours from arrival at a Toyota Dealer and you are more than 20 miles from your home, paying up to £150 (including VAT) towards one night’s accommodation, including breakfast.

The Toyota Extended Warranty also covers you against unexpected repair bills following an MOT failure. As long as the vehicle is repaired and passes, your Extended Warranty will pay for repairs or replacement of covered parts including labour, up to the vehicle’s purchase price. All you have to pay is the original MOT test fee and the first £10 of any repair costs.

So, your Toyota is one of the most reliable cars on the road and comes with one of the most comprehensive warranty packages. It’s a belts and braces approach which gives peace of mind to our customers.

See also:
The Toyota Hybrid Warranty: technology you can rely on
The Toyota Extended Warranty: long-term peace of mind
Toyota warranty

370 comments

  1. I have rust showing through on the bonnet of my car. It’s only two years old. Is this covered in the warranty.

    1. Hi Stephen,
      Thanks for your post. After speaking with our team we would suggest taking a trip to your local dealer for them to have a look into this. Depending of the type of rusting, depends on whether it is covered. They will be able to take a look and decipher which it is. You can find your local Toyota dealership here: http://www.toyota.co.uk/find-your-dealer.json. Hope this helps! Many thanks.

  2. Hello,
    I have purchased Toyota Auris in Jan 2016. The car broke down. After diagnostics test I was advised it has 6 faculty and excepted to be repaired by end of next week? Due to the nature of my job I need a car. But the Toyota service centre didn’t a courtesy car. Toyota customer advised there will come back after 3 – 5 working days. I believe Toyota after sales is the bad.

  3. These warranty department are useless when toyota wants to sell you a car they will do anything when its time to claim they don’t want to know you any way toyota have lost there reliability standards if I was you guys stay well away from toyota

    1. Hi Jun,
      Have you had an issue in the past? Did you contact customer relations to voice your complaints? Many thanks 🙂

  4. I have 2012 Avensis. It is making rattling noise from auxiliary belt. I have come across service bulletin EG-0014T-0114 which mentions about new type of belt. When I called the dealer, I was informed that auxiliary belts are wear & tear item and only covered for 3 years not 5 year. Can you please confirm this? Please also provide link to detailed terms & conditions on Toyota 5 years warranty.

    1. Hi there,
      After speaking with our technical department at TGB, we can confirm that if your vehicle is over 60,000 miles and this noise occurs, it is seen as standard wear and tear and is therefore not covered by the 5 year warranty. The information your dealer has is correct. The terms and conditions are featured in your Service and Warranty booklet, this is where you can find all the information that you require. Many thanks 🙂

  5. Hi, Thanks for the reply. My question is not based on miles, it is based on years. My car has only done 23000 miles. From your reply, I believe that it is under warranty as it is still under 60000 miles. Please confirm the same.

      1. Hi there,
        We have spoken with our warranty department again and they have advised that we would accept replacement belt based on your complaint at 23,000 miles if your vehicle still within 5 years (would not be classed as wear at this mileage). Have you spoken to our customer relations team about your issue? Many thanks.

      2. Hi,

        Thanks for the help so far. I have spoken to Toyota dealer, first they have agreed but later given me another excuse not not doing the job under warranty. Can you please supply me the email address so that I can provide you all the details?

  6. The USB has stopped working on my 2015 Aygo. Have tried different cables, but still nothing. I am getting an error 4 message on the screen. Is this covered by the warranty? My local dealership were not able to answer this question.

    1. Hi Robyn,
      We’re just looking into this for you. We will get back to you once we have heard back from our technical team.

    2. Hi Robyn,
      Thanks for your patience. Are you putting a USB stick or cable into the socket? We would suggest testing the cable in other cars for connectivity and if it works there may be an issue with the socket (a Toyota Centre can test this for you). If there is no significant wear and tear on the USB port this should be covered by warranty. Many thanks.

      1. Thank you. I have tried this so am fairly confident that it is a socket issue. The car is only just over a year old and I don’t use the socket that much. I am expecting to get this covered by warranty.

      2. Hi Robyn,
        Our department here at Toyota UK have confirmed that this should be covered by warranty. We would suggest taking another trip to your local dealer. Many thanks.

  7. Hi , My car is new from Toyota. My tyres has a puncture. Does that cover in my warranty? I am pretty sure I should be? Please let me know. Thank you

  8. Hi Bhaveshri,
    Thanks for getting in touch. Unfortunately, this is not covered by the Toyota warranty. The Toyota 5 Year Warranty covers any mechanical fault caused by a manufacturing defect. Many thanks.

    1. Hi Sam,
      If you buy the vehicle through the Approved Used Scheme the warranty will certainly still stand. However, if you buy a used car privately with a poor service history, there is not guarantee the warranty will be valid if a problem arises. We recommend checking the service history of a vehicle when buying a used car. Many thanks.

  9. I recently bought a 6 month old Toyota Avensis from Shelbourne Motors in Nortern Ireland. Within a week of buying the car I had a problem with a faulty sensor behind the rear view mirror. I arranged and brought it to my nearest dealer in Enniskillen who put a heating system(like whats on the rear window)on the front windscreen. This partially cured the problem but not fully.Warninbg light and message still comes on periodically. Now within the last week another problem. Amber warning lights coming on and message telling me that there is a problem with the automatic parking brake. It won’t come on automatically and the car appears sluggish when driving. Spoke with mainteance Dept who want me to take it up to them in Portadown approx 85 miles away. Have told me that they will check it out and if it requires a part and they don’s have same I may have to go home and come back when they get it. **** When asked if the 5 year warranty does not cover a replacement car while they sort this out I am told not. Meanwhile I am expected over Christmas to drive to and from Portadown 85 miles each way in a car that as far as I know may not be even safe to drive. Where can I access terms and conditions of Toyota warranty or Can someone tell me are they correct in saying the above?

    1. Hi Joe,
      Thanks for getting in touch and explaining your situation. Have you reported this issue to our customer relations team? They will be able to best advise you on your situation. Many thanks.

      1. Hi Ella
        How do I contact your customer relations team? I thought by posting the above it would in turn be seen by customer relations. Am taking the car up to Portadown in the morning for 9.00am and wondered what are my options (if any) if there is a problem that can’t be solved within a reasonable length of time tomorrow.

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