Why service your car at a Toyota dealership?

The best place to have your Toyota serviced is your local Toyota dealer. We would say that, wouldn’t we? But we can back it up.

Servicing at a Toyota Centre couldn’t be more convenient. A service can be booked any time of day or night using our online booking service. No need to worry about whether the dealership is open – just make the booking at a time that’s convenient to you.

We know many of our customers lead busy lives and rely heavily on their cars. We also appreciate that your time is precious. That’s why most dealers will be happy to arrange either a courtesy car or a drop off and collection service from your home or office, keeping you mobile and minimising any inconvenience. Some even run shuttles to and from local shopping centres, so you can indulge in some retail therapy while your car is being serviced. Will your local garage offer the same?

If you choose to wait at the Toyota Centre while the work is carried out, you’ll be well looked after. Grab a drink, read a newspaper, watch TV, or catch up on your emails (many of our dealerships now offer free wi-fi access). Make the most of your time.

The chances are, you won’t be waiting long. Many services are completed in under an hour, so that complementary coffee will hardly have time to get cold.

So, big ticks next to the boxes marked ‘helpful’ and ‘convenient’. What else?

Well, nobody knows Toyotas better. A Toyota Centre service department is staffed by graduates of the Toyota Academy, and these highly trained technicians understand Toyota cars inside and out. From the EGR valve on a 2007 Avensis diesel to the battery control module on a 2013 Prius, it’s all familiar territory to a Toyota technician. They spend their working lives servicing and repairing Toyota cars, so their knowledge is second to none. Could you really say the same of your local garage?

We give our technicians the tools to do the job. That means they have access to the latest diagnostic equipment and technical bulletins so they can identify any problem quickly and accurately. That way your Toyota is soon back in rude health, and on the road where it belongs.

Whether your car is in for a service or needs a repair, Toyota dealers use genuine Toyota parts. There’s no point owning a precision-engineered machine and compromising on the quality of the parts used. By using only genuine components your Toyota remains a Toyota through and through. Yes, you may be able to find a non-Toyota replacement part to do the same job but will it be as reliable and long-lasting? We doubt it. In the long run a cheaper part which doesn’t last as long or perform as well is a false economy.

That goes double for safety-related components like a brake disc. Genuine Toyota parts are durable, reliable and perform to the highest standards. Why compromise on safety?

We can also help spread the cost of servicing with a Toyota Service Plan. Make a one off payment, or spread the cost monthly. Either way, a Toyota Service Plan makes it much easier to manage your motoring costs and keep control of your household budget. What’s more, you can also choose to include the cost of replacing wear and tear components such as brake pads and tyres.

Whether you pay service by service or take out a Toyota Service Plan, our dealers will wash and vacuum the car before returning it to you.

So, servicing at a Toyota Centre guarantees convenience, efficiency and quality, all at an affordable price. Perhaps the question isn’t why would you have your car serviced at your local Toyota dealer, but why wouldn’t you?

See also:
Toyota’s Mastermind technicians
Genuine parts: Toyota through and through
10 things that are free when you own a Toyota
Toyota car servicing: fixed price, fixed first time
Online service booking


  1. Allow me to provide a counterpoint. I bought my Auris new from Arnold Clark in East Kilbride. On the order form, I wrote in capital letters “TO BE USED FOR SERVICING AND WARRANTY RECALL PURPOSES ONLY”. Despite this, Arnold Clark sbsequently used my details without my consent to:

    * Sign me up to MyToyota. Including handing my mobile phone number to Toyota. This resulted in my receiving spam texts asking me to fill out a survey.

    * Signed me up to their “Accist” accident assistance program, again without my consent.

    * Of most concern, they took out an insurance policy for lost keys with a third party (Ageas Insurance.) I would note that I had to take Arnold Clark to the UK’s Financial Ombudsman Service on a previous occasion 5 years ago for similar mis-selling behaviour. They were fined £200 on that occasion. Yet, it appears not to have deterred them from repeating their actions. That previous experience of Arnold Clark’s unethical business practices is why I did not buy another Toyota for 10 years.

    If you want consumers to trust your dealerships, they need to start acting in a more trustworthy way. This includes not selling our personal contact details to third parties (including Toyota themselves.) And it certainly includes not signing us up to products and services we haven’t consented to.

    Despite the car itself being a good deal, had there been a non-Arnold Clark dealership closer to where I live and work, I would have used them to get a similar deal. Arnold Clark is damaging your brand in Scotland by the way they mishandle customer data for their own profit.

    1. Hi Rachel,
      Thanks for getting in touch again. Please contact customer relations with your issues as they will be able to handle this case accordingly. Have you contacted them prior to this as we can chase the state of your case. Many thanks.

  2. That’s why most dealers will be happy to arrange either a courtesy car or a drop off and collection service from your home or office’ nope entirely not true, no dealership will pick car up , and being disabled, im stuck arnt i, i live in Gravesend Kent and the situation sucks

  3. Hi there,

    Thanks for getting in touch. If you are in need of a collection service, we would advise for you to contact your local Toyota Centre. If you have experienced any issues regarding this, you can contact our Customer Relations Team via the following link:



  4. I have a recall letter for my Auris Hybrid. I have tried to phone both Reading and Bracknell dealers. All I get is a “Welcome to Toyota” message repeated over and over. All these dealerships still operational?

  5. I got my last ‘free’ service at donnelly and taggart toyota garage in londonderry, from when I purchased the 3 service plan when i bought the car. Noticed on the sheet of paper advising of everything carried out it says “wash and vac normally 110 but free of charge due to plan”
    My car was half washed on the outside and as for vacuumed? If there was a hoover anywhere near the car they must have forgot to turn it on. Should my car have been washed and vacuumed or is this just something that’s advised on the leaflets and told in the service plan and not done. I have other MAJOR complaints about this but dealing with one issue at a time starting with the minor.

    1. Hi Amy,

      Thanks for getting in touch. Sorry to hear that you have a complaint. Toyota centres have different service offerings in place, so we’d recommend discussing the car wash policy at Donnelly and Taggart with them directly. As you’ve said you have other complaints, we’d recommend contacting our customer relations team so they can look into these with you. You can do that here: https://fal.cn/3mYy8


      1. The link you have attached comes up with a Web page that says what I’m looking for can’t be found.

  6. I have had a service twice at a Toyota dealer and if I’m honest it’s the worst valet (wash vac)I have ever had from any dealer ever.

    1. Here the same, never seen this kind of valet service….@Toyota please don’t include you in your service plan that you do valet service for the car.

  7. Hi there

    Are there any Toyota owned service centre available in the UK?

    I brought a Toyota whuch was not because of the dealers, it’s because I am a loyal fan of Toyota. I would like my Toyota car built and maintained as to the Toyota design and performance standards throughoutthe lifespanof the car. It seems there are tons of different dealers selling Toyota and services. However, as a simple minded user, I won’t be able to differentiate the good dealers and the very best dealers when I purchased the car, also the capability of servicing in terms of having and using diagnostic equipment as well as their acceptable servicing standards. If there’s anything seemed not right felt quality issues(such as new vehicle’s ride comfort, vibrations, smell, early signs of tyres worn out, etc..), but the dealer felt the performance is normal, tge dealer won’t do anything and I can’t object the judgment, but continue to suffer. So is there any Toyota owned service to make the final verdict?

    1. Hi, thanks for your question.

      All of the Toyota dealers around the country are within the Toyota network and have Toyota trained technicians. This means that your vehicle will be checked and serviced to Toyota’s standard. We hope that this reassures you.

      You can find your nearest Toyota Centre here: https://www.toyota.co.uk/find-a-dealer.


  8. I booked a service with Steven Eagell, Romford under the Service Plan. I’ve become accustomed to poor service in todays world but this experience won hands down for “the worst, by a country mile”
    This was my experience. I dropped the vehicle off at the prescribed time and had to wait twenty five minutes for someone to take the vehicle. I informed the member of staff that one of the windows was in operative. When I arrived to collect the vehicle, after another twenty five minute wait, I was informed that they needed further investigation of the window and that there would be a £97 charge if not a warranty fault. I agreed and left the vehicle. The next day I was informed that the vehicle was ready for collection. I arrived to collect the vehicle and yet again a ridiculous wait time. When I was seen I was presented with an Invoice which included a £73 charge for repairs to damaged wiring loom, it was intimated that I was responsible for this damage and therefore was outside of the terms of the warranty, I asked for details and was told that water had entered the loom and rusted and broke the wiring which they soldered together. I pointed out that this was a design fault for which I could not be responsible and must therefore be covered by the warranty. After some strong discussion the Company operative produced a replacement Invoice with no charge for the wiring issue and informed me that this was a “good will gesture”by the Company. 😏
    Oh! the cleaning left something to be desired.

    Excuse the pun , but steer well clear of this Company.

    1. Hi Geoff, thanks for your comment.

      We’re sorry to hear that you are unhappy with your experience at Steven Eagell. The advice given regarding an investigation into potential warranty claims is correct. All issues must be investigated on a case by case basis and there is a diagnostic charge linked to this. If the issue is found to be a manufacturing fault, the diagnostic fee may be waived.

      If dealerships are unsure whether an issue is caused by wear and tear or a manufacturing default, they can request assistance from our internal warranty team.


      Toyota UK

  9. I do not agree at all for the following reasons:
    1- had a very bad experience servicing my car at Toyota main dealer. They had not done a complete service even though they charged me for a complete service besides that they were trying to sell me a tire at two and a half times the price which I was told by another tire company that there was no need to change the tire. When I contacted did Toyota headquarters in UK I was absolutely flabbergasted to be told that there was nothing they could do because the dealers are independent even though the only reason people go to those dealers is because of the TOYOTA name. Why not go to a garage under the arches and pay less than third of the price? You might even get a better service!
    2- I took my Toyota to one of Steven eagles Toyota dealerships for repair. It has taken me 4 days and over 16 telephone calls trying to find out about my car without any success. It is just impossible to contact their service department.
    I have now come to the conclusion that having bought Toyotas for the past 19 years and being very satisfied with the quality of the cars I will now either not by Toyotas or if I buy, I will go to an independent garage for service or repairs

    1. Hi there, thanks for your comment.

      We can see that you contacted our Customer Relations team back in December multiple times regarding your experience. We appreciate you bringing this to our attention and the statement is correct that the disagreement lies between yourself and the Toyota Centre. You did also mention that you did not wish to pursue the matter further due to health complications.

      If you have changed your mind and wish to discuss this concern further, you can see the complaints process for the SLM Group here: https://www.slm.co.uk/got-a-concern.


      Toyota UK

  10. My car has one year warranty I came today and ask before came I gone pay investigation charge ? They said if you have one year warranty you don’t have to pay but after investigation they charged . I don’t understand if car has one year warranty why I paying investigation charge if they must say before investigation, very disappointing I never came Toyota after this date .you lost one customer

    1. Hi Ozlem, thanks for your comment.

      This is a standard practice, there is a diagnostic fee involved in any investigation process with your vehicle. If a manufacturing issue is found to be at fault, then the diagnostic fee may be reimbursed along with the repair cost.


      Toyota UK

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