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Toyota GB statement on vehicle theft

By Toyota UK
Diversity at Toyota

We take the issue of Toyota and Lexus vehicle theft very seriously. We are continuously developing technical solutions to make our vehicles more secure, to help reduce the risk of theft.

An enhanced security hardware system was introduced in October 2021 (Lexus) and October 2022 (Toyota) on the latest models targeted by criminals. Since which, we have seen a significant drop in thefts of those models.

For older models, we endeavour to create solutions that can offer enhanced protection to our customers.  Following significant investments by Toyota GB, in line with that of other vehicle manufacturers, newly developed official Toyota and Lexus security hardware components will very soon be available to fit to those targeted models registered before October 2021.

Following communication from Toyota and Lexus in the coming weeks, owners should contact their local dealer to arrange fitment. Customers can already speak to their local dealer about the fitment of a protective plate to block access to the vehicle’s electronics. This is a nationwide customer care offering available on Toyota RAV4 Hybrid, Lexus RX and Lexus NX.

As a vehicle manufacturer, we can never completely eliminate the risk of vehicle theft. This is an industry-wide issue, concerning all vehicle manufacturers and affecting the most popular models first.

In order to further reduce the theft risk, we regularly collaborate and share information with insurance associations, police and law enforcement authorities, theft prevention experts and other key stakeholders around the world. This enables us to understand new threats and techniques used by thieves and develop more secured systems. 

Alongside our efforts, we urge those authorities to focus on reducing the number of thefts. We would also like to see action taken that leads to the end to the online sale of devices used by criminals to steal cars without using the car keys, as these devices serve no purpose other than a criminal one.

How do thieves manage to steal cars in this manner?

The thieves disconnect part of the headlamp and use a malicious device to send signals to the control CAN bus (the communication ‘backbone’ within a car) that allow the doors to open and the car to start without the key or remote control.

Thieves need to:

  • Purchase a relatively expensive rogue device (third-party ‘emergency start‘ device which costs around £2500 – £4000 each)
  • Gain physical access to the vehicle’s CAN bus communication wires for an uninterrupted period.

The third-party ‘emergency start‘ device has the capability to initiate an exploit in the following manner:

  • Once connected to the vehicle’s CAN bus communication wires, the third-party ‘emergency start‘ device can send a prioritised series of CAN signals to bypass the vehicle’s security and immobiliser systems, which could allow a thief to unlock the doors and turn the vehicle’s ignition ON.
  • The third-party ‘emergency start’ device is then disconnected.
  • At this point a thief can enter the vehicle and start the car without the key.

What is Toyota doing to prevent these types of attacks?

Toyota and Lexus take the issue of car theft very seriously.  We are continuously developing technical solutions to make our vehicles more secure to help reduce the risk of theft.

In fact, in the UK market, an enhanced security hardware was introduced in October 2021 on the latest versions of the models that had previously been targeted by criminals. Since then, we have seen a significant drop-off in terms of successful thefts of those models.

For older models we endeavour to create solutions that can offer enhanced protection to our customers. 

We cannot divulge the precise nature of the imminent security enhancement; should we do so we risk offering information into the public domain that could be of interest to criminal parties.

The intention is to make the security enhancement available to vehicles affected by CAN bus theft.

What models are known to be targeted by this issue and are newer models affected?

The models primarily targeted are fourth-generation Lexus RX and the Toyota RAV4. 

For older models we endeavour to create solutions that can offer enhanced protection to our customers.

Since October 2022, Toyota models are subject to a platform change that negates CAN Bus theft. This excludes Hilux, which is not subject to CAN bus attacks.

When did Toyota first become aware of the vulnerability in the security systems?

It is not so much vulnerability of the security systems but more so the growing rise in criminal gangs targeting vehicles for ‘cannibalisation’ and/or complete theft.  

Instances appear to have been rising significantly from 2019-2020.

There are many factors involved and at a global level. This includes parts of the world experiencing parts shortage which results in targeted thefts to supply vehicles and/or parts sent to countries experiencing trade restrictions.

Which models can be fitted with the enhanced security feature?

It can be fitted to Land Cruiser 150, RAV4 and first-generation Toyota C-HR.

When is the enhanced security upgrade going to be available and will it be free of charge?

Exact timings are still to be confirmed. We anticipate being able to advise the Toyota Centre network with full details soon. The security enhancement needs to be carried out at a Toyota Centre. Costs are under review; customers may incur a nominal charge.

Are any new models targeted by thieves?

While no car can be considered 100% immune to criminal intent, more recent models are equipped with enhanced security systems aimed at deterring CAN bus type thefts.

Given that the rise in this type or car theft has been known for several years in other countries and is growing in the UK why wasn’t I told about this?

Toyota takes the issue of car crime very seriously. To protect customers’ vehicles our approach is not to disclose our vehicle theft analysis data. The sharing of information could enable thieves to find ways to circumvent anti–theft technologies or make some models particularly attractive to some thieves and unnecessarily vulnerable to attack.

Is a Vehicle Protection Plate (VPP) available for any Toyota models?

Yes, for RAV4, excluding the Plug-In Hybrid model (which is not susceptible to CAN bus attack). The fitment is chargeable.

What is the countermeasure and what’s the plan moving forwards?

We are continuously developing technical solutions to make our vehicles more secure and reduce the risk of theft. An enhanced security hardware was introduced in October 2022 on the latest versions of the models that had previously been targeted by criminals. Since then, we have seen a significant drop-off in terms of successful thefts of those models.

Why is there no recall for vehicles susceptible to the CAN bus attack?

Recall announcements in the UK are guided by very specific guidelines as drawn up by the Driver and Vehicle Standards Agency (DVSA). To qualify as a recall, the issue must relate to a safety or thermal type issue where there is potential for injury as a result of vehicle manufacture or component failure. Only in these such circumstances can a recall be announced. In recall circumstances, the DVSA will provide manufacturers access to ownership records for purpose of communication. Instances of theft do not trigger a recall.

Will Toyota pay for damage caused by an attempted theft?

No. This will need to be addressed by the customer and the vehicle insurers. While we understand theft or attempted theft can be highly upsetting and, in some cases, a costly experience, in such instances customers are first and foremost victims of crime. Toyota does not cover costs associated with criminal activity either under the terms of the warranty or as goodwill.

What is the position with insuring affected models?

As a manufacturer, we stay close to Toyota Insurance colleagues and indeed all motor insurers. We are aware that in many cases, insurance premiums might have increased as a direct result of vehicle crime. We need to refer you to your insurer for further comment.

1,035 comments

  1. Hi,
    I have a toyota C-HR 2021. Can you please advise if the CAN security issue is the case for my car as well?

    And what are the suggestions to reduce risks? Disabling smart entry function? Faraday pouch?

    Do you have any update about further hardware to be installed to increase the security of the car?

    Reply

    1. Hi there, thanks for your comment.

      We will need the full registration number to confirm this. We would recommend visual deterrents for vehicles at risk, such as steering, gear or pedal locks

      Thanks,

      Toyota UK

      Reply

      1. I have a toyota C-HR 2021. Can you please advise if the CAN security issue is the case for my car as well?

        And what are the suggestions to reduce risks? Disabling smart entry function? Faraday pouch?

        Do you have any update about further hardware to be installed to increase the security of the car?
        Could you please check my Toyota chr as above
        FN21 ***

      2. Hi Colin, thanks for getting in touch.

        Your Toyota C-HR is at risk of CANbus theft. This form of vehicle theft does not require the key, so whilst a faraday pouch is good practice, it will not eliminate the risk. We’d recommend visual deterrents such as steering/wheel/pedal/gear locks and we are also working on further security enhancements.

        Thanks,

        Toyota UK

      1. With the costs of purchasing a Toyota CHR I would have expected the car to be a secure one especially with all the tech that it has. For Toyota to openly admit that there is a fault in that it can be easily stolen due to the CANBUS access, for them to openly recommend getting a pedal/steering lock begs belief!!

        Surely they should hold their hands up and upgrade all CHRs prior to 2022 to get recalled to have this security failing recitified, not to simply state get a wheel clamp/steering lock to protect from theft.

        Come on Toyota, you are bigger than this! (Certainly hav more disposable income than me!)

        Disgruntled CHR owner.

  2. I have a Toyota CHR 67 plate can you confirm what is required for this vehicle regarding the security issues we saw in March on the One Show.There are conflicting messages as to whether it will be a protection plate or upgrade.I have been patiently waiting since March!!

    Reply

      2. Hi Karen, thanks for getting in touch.

        Your Toyota C-HR is at risk of CANbus theft. We are currently working on further security enhancements and would recommend looking into a steering, pedal or wheel lock in the meantime.

        Thanks,

        Toyota UK

      3. Hi I sent a message on the 30th of July & you advised me the following
        Hi Karen, thanks for getting in touch.
        Your Toyota C-HR is at risk of CANbus theft. We are currently working on further security enhancements and would recommend looking into a steering, pedal or wheel lock in the meantime.

        Can you confirm what is actually going to be done is it a protection plate or something else as there a is conflicting information & any update?

      4. Hi Karen, thanks for your reply.

        We have no further information to offer at this time, it would be best to stay in touch with your local Toyota Centre for the latest updates.

        Thanks,

        Toyota UK

      5. I booked my service in for Friday ….please refer to below which mentions supply & fit protection plates…so are they available or not…does Toyota know what they are doing?????
        BOOKED WORK
        Free Visual Safety Report Toyota (GB)/ Lexus (GB) Manufacture marketing consent Y / N
        Your Manufacturer Warranty Expires on: Date : Miles : PLEASE ENSURE YOUR NEXT SERVICE IS CARRIED OUT BEFORE THIS TO ENSURE THERE IS NO GAP IN WARRANTY COVER
        Carry out 70K/84 month intermediate service as per schedule – SPLAN
        Carry out MOT Test Print MOT Certificate Y / N – SPLAN Last 6 digits of Chassis Number__________________________________ SIgned _______________________________________________________
        SUPPLY AND FIT PROTECTION PLATES

      6. Good afternoon Karen,

        Vehicle Protection Plates are currently only available for Toyota RAV4 in our line up.

        We take the issue of Toyota vehicle theft very seriously. We are continuously developing technical solutions to make our vehicles more secure, to help reduce the risk of theft. We are currently working on further security enhancements and hope to have more details soon, in the meantime we’d recommend looking into additional visual security measures for your Toyota C-HR.

        Thank you.

  3. I have a 2021 Rav4 Hybrid which is one of the models affected. Your March 2024 statement said you expected to announce an enhanced security upgrade “soon”. Your July 2024 reply to one of the comments here says that you are still working on it and expect to have more information “soon”. Can you define “soon” for all of us that are affected please. When will the upgrade be available for all affected vehicles? Thank you.

    Reply

  4. Dear toyota, recently thieves have made an attempt to steal my toyota rav4 2016, my neighbhours interpretted and prevent their attempted .
    i have seen many videos of rav4 being stolen through headlight can-bus, also found an article in toyota magazine, that toyota has made an arrangement to prevent this, kindly advise, is this prevention update cost be beared by customer or is a free of cost, also advise, the price to update my rav4 frimware, which will enable androad auto.

    link for can bus upgrade on rav4 older models
    https://mag.toyota.co.uk/toyota-gb-statement-on-vehicle-theft/

    Reply

    1. Hi there, thanks for getting in touch.

      We’re sorry to hear that there has been a theft attempt on your RAV4. A Vehicle Protection Plate is available for your vehicle and your local Toyota Centre will be able to provide further information on this. We are working on further security enhancements also and hope to have more information available soon.

      Thanks,

      Toyota UK

      Reply

  5. I have a 2017 CHR reg SL17***. Is the CAN security an issue for my car? If so what would you recommend?

    Reply

    1. Hi Arthur, thanks for getting in touch.

      Unfortunately your Toyota C-HR is deemed as at risk of CANbus theft. We would recommend visual deterrents such as steering/gear/pedal/wheel lock.
      We are also working on a security enhancement which we hope to have further information on soon.

      Thanks,

      Toyota UK

      Reply

      1. This is absolutely ridiculous. If I had known I will not buy CHR. I just had mine stolen today within 10 seconds. Watched it on CCTV and it was very easy. Luckily I have the toyota app and located my car 4 minutes away from my house tucked away in a cul de sac. Police absolutely rubbish and just said report to your insurance. UNFORTUNATELY I will spend money to buy the steering wheel lock.Toyota MUST do something urgently. My friend had her Lexus stolen 2 weeks ago. It’s crazy out there. DONT BUY TOYOTA CHR OR LEXUS.

      2. Hi Aisha, thanks for your comment.

        We’re really sorry to hear this, but pleased that you were able to recover your Toyota C-HR.
        We hope to have further updates on security enhancements available very soon.

        Thanks,

        Toyota UK

  6. Hi my Rav 4 was stolen last night 1st August what is the best solution to stop this happening again , we did get it back using the Toyota app find my car

    Reply

    1. Hi Steve, we’re really sorry to hear this.

      There is a Vehicle Protection Plate available for the RAV4 which your local Toyota Centre will be able to advise on.
      We are also working on further security enhancements which we hope to have an update on soon.

      Thanks,

      Toyota UK

      Reply

    1. Hi Carl, thanks for getting in touch.

      Owners with vehicles at risk of CANbus theft should keep in touch with their local Toyota Centres for the latest updates. We do not have contact details of every affected customer, so would recommend reaching out directly.

      Thanks,

      Toyota UK

      Reply

  8. Hi Gary, thanks for getting in touch.

    Your RAV4 is deemed as at risk of CANbus theft. We offer a Vehicle Protection Plate for this model and your local Toyota Centre can assist further with this.

    Thanks,

    Toyota UK

    Reply

  10. Hello is a 4th generation (2018) Rav4 registration X10*** a CAN BUS theft risk? If so is there a fix available

    Reply

    1. Hi Jim, thanks for getting in touch.

      Your RAV4 is not deemed as at risk of CANbus theft due to the age and design platform.

      Thanks,

      Toyota UK

      Reply

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