If you want to know more about Toyota car service and repair, warranty and insurance, or accessories and merchandise, you’ve come to the right place.
Buying a Toyota is just the start. Owning a Toyota is when you really get to know the car and your local Toyota dealer. It’s a long-term relationship, and this blog is here to help you get the most from it.
Depending on the model you own and how many miles you drive, you’ll probably need to visit your local Toyota Centre once a year for a health check or service. Nobody knows the Toyota range better than the boys and girls at your local Toyota dealer. They’re your first point of contact, whether your car needs a service or repair work, or if you want to buy some accessories to personalise your car.
Servicing your Toyota should be easy, convenient and affordable, without compromising on quality and reliability. That’s just what your friendly local Toyota dealer offers. With online service booking and drop off and collection services available at many outlets, servicing at a Toyota Centre is convenient and hassle-free.
With expert technicians, the latest diagnostic equipment, and genuine Toyota parts, work is always carried out to the highest standards. That’s probably what you’d expect of Toyota, but what may surprise you is how competitive a Toyota dealer can be on price. Consider the long-term benefits of durable and reliable genuine parts, and you’ll find that servicing and repair at a Toyota dealership delivers on quality and value for money.
We do all we can to make the cost of servicing and maintaining your car predictable, too, with fixed price servicing: the price you see is the price you pay, even if the work takes longer than expected.
Regular servicing keeps your warranty intact. We hope you won’t need to call upon your car’s warranty – our reputation for building reliable cars is well deserved – but if you do you’ll find our warranties to be comprehensive and easy to understand.
Every new Toyota passenger car comes with a five-year, 100,000-mile mechanical warranty (whichever comes first) with no mileage limit for the first year. There’s an even longer corrosion and anti-perforation warranty, lasting for 12 years with no mileage limitation. That’s complemented by a three-year paintwork and surface rust warranty. Hopefully you won’t need to use these warranties, but it’s reassuring to know they are there if you do.
Hybrids are a big part of what we do at Toyota – we’ve sold more hybrid cars in Britain than anyone else. These days the technology is well proven, and all hybrid components are covered by a five-year, 100,000 mile warranty. What’s more, so long as you take your hybrid to a Toyota dealer for its annual health check that warranty extends by a year and 10,000 miles each time, all the way until the car’s 11th birthday.
These are just a few of the ways Toyota and our dealer network make owning and running your Toyota enjoyable, easy and affordable. Follow the links below to find out more.
See also:
10 things that are free when you own a Toyota
Why fit Toyota accessories?
Toyota car servicing: fixed price, fixed first time
The Toyota Extended Warranty: long-term peace of mind
What’s free and extends your car’s warranty? The Toyota Hybrid Health Check
Book a service for your Toyota
I have had 2 Corollas since the late 1990s and still own the 2002 T3 to this day. I purchased it from the dealer in 2003 as a demonstrator with 3000 miles on the clock. The first fault, which took 2 months to fathom out, The engine sometimes out when stopping at traffic lights or turning a corner.Eventually they found a fault with the ignition. After 30,000 the gearbox developed a bad clicking sound. Once again, the dealer diagnosed a part in the gearbox had failed and we had a new gearbox fitted at our expense. It was a shock, but we persevered with it and it gave us some trouble free motoring for while and it is still very comfortable to drive to this day. However we had the airbag light come on and stay on, a couple of weeks ago and had a diagnosis performed. It came back as a squib fault and we were told that the clockspring needed replacing, That cost £470. Two days later the same problem occurred. Another diagnosis showed that the airbag sensor needed replacing – £580. At the time of getting that shock, they also told me that replacing these things may not cure the problem and the rest of the replacement kit may have to be installed and that could be another £600. My wife and I are not on massive pensions. We can’t afford to buy another car at today’s prices, and we don’t earn—and never did—the kind on money where even a good second hand car would be an option.
I don’t feel ready to quit driving. I cannot understand why these parts are so expensive. They must a few pounds to produce, and probably pennies mass produced parts. The question is, would I buy another Toyota? If I had the money, I would think hard before buying a hybrid. Not because they are bad cars, but because out of warranty, parts would be astronomical, and possibly uneconomical to replace. The hybrid battery pack, or so I have been told, could cost anywhere from £5000 upwards to replace. It’s a shame, but there we are. I’m not bitter, just sad that I may have to quit driving because maintenance and replacement part costs are ridiculously high at main dealers and other garages. Thanks for reading this.
Hi Keith,
Thanks for getting in touch. We’re sorry to hear that you are unhappy with the service you have received.
Our Customer Relations team will be best placed to look into your situation further for you, and they can be contacted here: https://www.toyota.co.uk/help-centre/email-us.
Thanks.
Thank you for your reply and your help. I have sent them a copy of my post and your reply. It would be nice to think I will get a positive reply and not an email made up of condolences.
Kind regards.
Keith
Stunned to hear that my first service on my 2021 Aygo will actually cost me money (over £200). This is my fifth Toyota and fourth Aygo. I have no recollection of being asked to pay for any of these previous cars’ first services! C’mon guys..this is mean. Also just been told that the Warranty period is now only three years and not five. Is this also correct? My little car has done 1500 miles in its first year so very little attention is needed… I can’t have my car serviced at a local garage as I am paying the car on a PCP for the next three years…big groan….:(
So stuck with Toyota services!
Hi Joanne,
Thanks for your comment. We apologise for the inconvenience this has caused.
From 1 June 2021, all new Toyota vehicles will be sold with a three-year/60,000-mile manufacturer’s warranty as standard.
At the same time, Toyota Relax will be made available to all Toyota owners, when they have their vehicle serviced at an official Toyota centre.
The service-activated Toyota warranty can continue until the vehicle reaches 10 years or has covered 100,000 miles.
You can read more about this here – https://mag.toyota.co.uk/toyota-warranty-how-it-works/
Please let us know if you have any further questions.
Thanks.
My Auris was sent to Toyota dealer for repair however they said Toyota cannot provide the parts.
The car is still under warranty but now I cannot use the car over two weeks. I wonder the dealer is still selling this model. What should I do?
Hi Keff, thanks for your comment.
You will need to keep in touch with your local Toyota Centre regarding the status of your parts order. There are industry-wide delays at the moment and this is a situation out of our control.
Thanks,
Toyota UK
Horrified to discover my newer Yaris, an Icon, has neither sensors nor satnav. I have M.E. and process information differently. On the move, auditory input is far more beneficial. I’m distraught! Nothing was explained as standard or not during the purchasing process and because my trusty old Yaris had these vital aspects of safest driving, I assumed continuity. At 70, I can’t be faffing about with a phone to distract me as I try to follow a route. I’ve no comeback as there is no cooling off period from purchase. I’m afraid a leather steering wheel and alloy wheels come way down priorities. I’ve got it wrong getting another Yaris after many years of enjoying one. Shocking.
Hi Shena,
We are sorry to hear that you are dissatisfied with your new Yaris.
Please be assured your Toyota Centre will do everything they can to find you a vehicle which meets your needs.
If you’d like to raise your concerns further with our Customer Relations Department, you can do so here – https://fal.cn/3pWoz.
Thanks.
I have a Yaris hybrid. Reading online, I see brake disc scoring is common but not considered a design fault. My car is a 2017 so its warranty renews with a Toyota service. My question is, how does it affect the warranty if I have discs and pads changed by a third party? Does it invalidate the whole warranty because the work was not done by Toyota with Toyota parts? Does just affect the warrantry on the discs and pads? I am reluctant to pay Toyota prices if the car is going to keep eating discs. Never had to change discs on a car before regardless of mileage.
Hi Andy, thanks for your comment.
Any damage or defects caused by modifications to the vehicle by a third party will invalidate the warranty.
Hope this makes sense.
Thanks.
Not really. A vague reply to a specific question.
I appreciate that any damage from non Toyota maintenance would not be covered.
So a specific question. Are you are saying I can use a third party, but brake discs, pads, calipers won’t be covered. Or are you saying it will invalidate the whole warranty, including for example an alternator fault.
Hi Andy,
We cannot advise the use of third party manufacturers. However, if the discs and pads are changed by a third party and they are seen to cause damages or defects to any parts of the vehicle, these will not be covered by warranty.
Thanks.
Thank you for crafting such an informative article. It is certainly worth taking the time to read and absorb.
https://qbbusinesssolutions.com/
We have an Auris Touring Sport Excel 1.8 Hybrid. The malfunction indicator light on the instrument panel came on whilst returning home to South Manchester from a holiday tour of Kent, Essex, and Suffolk. As soon as the light came on we went to the nearest Toyota dealer we could find which was in Colchester. They diagnosed the problem as code P0121. They couldn’t guarantee to be able to remedy the problem by the next day, as replacement parts might be necessary. As we had to be back home sooner than that, I was given a copy of the vehicle diagnostic report to show to our local Toyota dealer in Macclesfield, who has serviced our car from new over the last 6 years. However, the Toyota dealer in Macclesfield has refused to investigate the fault and told me I will have to wait for the malfunction light to come on again and then take the car to them for investigation. Is this how you expect Toyota dealers to operate Toyota customer service in the UK?
Hi Edward, thanks for contacting us.
We are sorry to hear of your experience.
Our Customer Relations team are best placed to advise and support you on this. They can be contacted here: https://brnw.ch/21wBRHb
Thanks.
I part exchanged a car for a used Toyota Auris at Steven Eagell Toyota Oxford. After some negotiation we agreed the deal. Like any sales person, they were quick to take the money, as expected. What I did not expect is Steven Eagell Toyota Oxford to have concealed a badly damaged driver seat, then not to deliver, at least not yet, what was agreed. This included and not exclusively a full tank of petrol, replacement number plates, replacement key and key fob. I look forward Steven Eagell Toyota Oxford arranging delivery and rectification of the items or agreeing in writing to cover the costs for myself to arrange.
Hi Paul,
We are sorry to hear about this.
If you would like to escalate this complaint further, please contact our Customer Relations team here – https://www.toyota.co.uk/help-centre/complaints-and-feedback.
Thanks.