Toyota and sister brand Lexus offer the motor industry’s best roadside assistance packages, according to a new national survey.
Find out more about Toyota Roadside Assistance here.
The two brands scored equal highest ratings in the latest National Franchised Dealer Association (NFDA) survey. The association’s members, representing dealerships nationwide, are well placed to assess the scope and quality of the service provided.
True to the manufacturer’s reputation for industry-leading customer satisfaction, the Toyota Roadside Assistance package goes further than many of its rivals. New car customers enjoy the benefit of one year’s Europe-wide cover, together with vehicle recovery and repatriation if travelling abroad. Furthermore, Lexus owners enjoy personal coverage, so they can call Lexus Roadside Assistance when travelling as a passenger or driver in another car.
Notably the protection extended to both Toyota and Lexus owners includes the kind of common driver errors that can cause a problem, such as filling up with the wrong fuel, running the tank dry and locking keys inside the car. According to the AA, driver-induced problems account for around 85 per cent of its call-outs.
Toyota and Lexus both work with the AA as roadside assistance partners. To ensure the teams in the field are able to diagnose and fix problems with the least delay, the AA is given regular, direct access to Toyota’s technical experts to learn about the latest technologies, including diagnostics and appropriate repairs for Toyota parts and systems.
The NFDA survey gave Toyota and Lexus a 8.5-point score out of 10, the highest among the 14 different brands represented and well above the industry average score of 7.9.
Find out more about Toyota Roadside Assistance here.
Hi
I have renewed my roadside cover on line but the date is incorrect. It should be the 13/7/22 and not the 20/07/22. I have rung the phone number many times to change this but no answer no matter what time I ring or how long I wait. Can you help HX67 RZT.
Terri
Hi Terri,
Thanks for your comment.
Are you referring to the start or end date of your policy being the 13th July 2022 please?
Thanks.
It expires on the 13/07/2022
Yaris Cross Dynamic 2022. How do you turn the radio off. The controls on the steering wheel only mutes the radio but does not turn it off completely.
Hi Steve,
Thanks for your comment.
Our Multimedia and Connectivity Team would be best placed to assist you with this query.
You can contact them here – https://fal.cn/3eeaN.
Thanks.
I have got through to the support number now. Thanks Terri
Yaris BN18XVL. I have had membership of Toyota/AA roadside assistance since I first had this car. Am I uptodate? Is my membership still valid?
Hello Frank.
Toyota Roadside Assistance can be reached on 0344 701 6201.
Thanks.
Rav 4 WJ70 MKK
Just had a renewal notice for my Toyota Roadside assistance. I am changing to another Toyota February/March next year (depends when its built). So don’t need 12 months cover. After waiting 20 minutes on the phone, to ask if I could get a refund for the 6 months I wouldn’t have the car, I was told no. It runs with the car and is heavily discounted. I am not very happy with this, and am sure the dealer thought I could get a refund.
Disappointing particularly as I am staying with Toyota.
Hi Colin,
Thanks for your comment.
We are sorry to hear about this experience.
Please contact our Customer Relations team to discuss this issue further.
You can find them here – https://www.toyota.co.uk/help-centre#/iframe/https%3A%2F%2Fforms.toyota.co.uk%2Fcontact-us.
Thanks.
I now have a Yaris X, and followed your link. The answer I received is that the Roadside Assistance is non transferable and there are no refunds, and I missed a cooling off period. At the time of agreeing to purchase a new Yaris and trade in my Rav 4, I only had a rough date for delivery of the Yaris and could only purchase 12 months roadside assistance for the Rav 4.
My dealer thought that at least we would be able to transfer the remaining period onto the new car. But the roadside assistance is now tied into the service plan, which was outside the control of the dealer.
So I have had to pay for 12 months Roadside assistance for 6 months Roadside assistance!
How many other Toyota customers have been caught by this…
I ordered a yaris cross back in Feb for delivery late June/ early July. This would be my 4th toyota my current is a corolla , 2 years old. My toyota roadside assistance also was due to expire end of June, I was then notified that my new yaris cross excel was delayed until Sept ( I picked it up today) so when I received my renewal notice in June I was offered 24 months at a discount so I renewed intending to move it to my new vehicle at the appropriate time so i paid 130 plus pounds. I phoned today to switch my remaining 22 months to my new vehicle and was told that this is no longer allowed. I’ve paid 130 for two months assistance. Nowhere in the Ts&Cs does it explicitly say not transferable, this is an absolute disgrace I clearly would not have renewed. I’ve contacted customer services and seem to get a response from some AA employee. Disgraceful, without a satisfactory conclusion I shall contact the financial ombudsman.
Hi Dave,
We have sent you an email.
Thanks.
I recently bought a Toyota Yarris with registration number LM20YMG from Toyota Used Approved dealer.
Can you please confirm if my car is covered by Toyota Roadside Assistance and till when.
Hi Clerisha,
Congratulations on your new vehicle!
The Roadside Assistance on this vehicle has expired.
You can renew this here – https://www.roadsidecover.com/toyota.
Thanks.
Hi,
I bought the car on 03 September 2022. It should come with a 12 month Toyota Roadside Assistance as standard right? How did it expiry so soon?
Thank you for the confirmation.
Toyota operations confirmed in email that my car has not been set up with Toyota Roadside Assistance yet ! I have been following up with dealer since a week but they have not been responsive.
Can you please suggest further course of action ?
Steven Eagell Letchworth
Hi Clerisha,
We have sent you an email.
Thanks.
Hi, It has been 20 days since I took delivery of my car. So far no signs of the free Toyota Roadside Assistance for my car? If you cannot deliver it why promise in website? Remember, my car has been without RSA for 20 days and if, unfortunately, car had a breakdown who would take responsibility to get it fixed?
In the first place, why did dealer not set it up in the first place by the delivery date?
Shame.
Reg no: LM20YMG
Dealer: Steven Eagell Letchworth
I have not yet received any confirmation from Toyota that the free 12months RSA has been set up for my car. It has been more than 20 days now. Not sure how Toyota can be irresponsible. This is a violation of customer rights. I am left with no choice but to escalate this to regulatory body
Hi Clerisha,
Thanks for your comment.
We have sent you an email.
Thanks.
Thank you so much for the revert.
I received an email with a snapshot confirming the RSA setup is under process from the dealer.
That is really comforting to know.
I am really glad that Toyota has followed up with dealer in this regard.
Thanks again.
I shall await for the RSA documents via post and update this thread