Toyota provides best roadside assistance package

Toyota and sister brand Lexus offer the motor industry’s best roadside assistance packages, according to a new national survey.

Find out more about Toyota Roadside Assistance here.

The two brands scored equal highest ratings in the latest National Franchised Dealer Association (NFDA) survey. The association’s members, representing dealerships nationwide, are well placed to assess the scope and quality of the service provided.

True to the manufacturer’s reputation for industry-leading customer satisfaction, the Toyota Roadside Assistance package goes further than many of its rivals. New car customers enjoy the benefit of one year’s Europe-wide cover, together with vehicle recovery and repatriation if travelling abroad. Furthermore, Lexus owners enjoy personal coverage, so they can call Lexus Roadside Assistance when travelling as a passenger or driver in another car.

Notably the protection extended to both Toyota and Lexus owners includes the kind of common driver errors that can cause a problem, such as filling up with the wrong fuel, running the tank dry and locking keys inside the car. According to the AA, driver-induced problems account for around 85 per cent of its call-outs.

Toyota and Lexus both work with the AA as roadside assistance partners. To ensure the teams in the field are able to diagnose and fix problems with the least delay, the AA is given regular, direct access to Toyota’s technical experts to learn about the latest technologies, including diagnostics and appropriate repairs for Toyota parts and systems.

The NFDA survey gave Toyota and Lexus a 8.5-point score out of 10, the highest among the 14 different brands represented and well above the industry average score of 7.9.

Find out more about Toyota Roadside Assistance here.

66 comments

  1. Hi i recently bought a toyot auris used one , and i was told that it is inclouded roadside assis . How can i check if i’m covered if i break down ?
    Thank you

    1. Hi Gertian,
      Thanks for your comment.
      Please provide us with your vehicle registration so we can look into this for you.
      Thanks.

  2. Hi, I recently purchased a used Toyota Yaris from a Toyota shop and was told that I had one year road side assistance included. How can I check this?

    1. Hi Megan,
      Thanks for your comment.
      Please provide your vehicle registration and we can look into this for you.
      Thanks.

      1. Hi Megan,
        Thanks for that information.
        Your Toyota Roadside Assistance is active until 31st July 2022.
        Thanks.

      2. Hi Megan,
        Your Toyota Centre would be best placed to assist you with this.
        Thanks.

    1. Hi Gary,
      We would recommend discussing this with our Renewals and Membership Enquiries team.
      They can be contacted by calling 0344 701 6201.
      Thanks.

  3. Hi
    I recently bought a RAV4 used ( YH70 TSO).

    I would like to know till when I will have Breakdown cover and if I have the same coverage in EU?

    Many Thanks.

    1. Hi Roberto,
      Thanks for your comment. Congratulations on your new RAV4!
      You have Roadside Assistance active until 26 May 2022.
      As stated in the terms and conditions, if your vehicle suffers a breakdown on a road while it is being driven or attempted to be driven by you or an authorised driver in one of the European Assistance Territories then, on request by you or the authorised driver, we will send a mechanic to the scene of the breakdown as soon as possible at no cost to you or an authorised driver in order to determine and, if possible, repair the fault so as to enable your
      vehicle to be safely driven again.
      Please let us know if you have any further questions.
      Thanks.

  4. Auris VU 64 RKF

    My roadside assistance cover expired 19 November 2021
    I have not received a renewal offer
    could this be arranged please and can you confirm any driver is covered

    many thanks denis brumwell

  5. I recently had a minor accident which made my Toyota illegal to drive. I thought I was covered for recovery back to my hometown and local Toyota dealer. Being a disabled driver this is important to me. However all I was offered was towing to storage at my expense, then recovery home at my expense. Was this correct?

    1. Hi Martyn,
      Thanks for your comment.
      Can you please provide your vehicle registration so we can look into this for you.
      Thanks.

  6. Hi, I recently purchased a used Toyota RAV4 and I would like to know if it is covered by road side assistance. The reg is LF17 YOR.
    Thanks

    1. Hi Steve,
      Your vehicle is covered by Toyota Roadside Assistance until the end of March 2023.
      Thanks.

  7. I have a toyota aygo , NJ12KGE, I have been in Toyota roadside assistance for seven years, i pay a monthly direct debit, my current card expired in 2016 and i have not recieved a new one since then ,would i still be able to claim assistance on the expired card, as i am driving on a UK holiday in May,my name is Ronald Simpson,my card number i29180900.

    1. Hi Ronald,
      Thanks for your comment.
      For further assistance with this, please call our Roadside Assistance enquiries team on 0344 701 6201.
      Thanks.

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