Toyota provides best roadside assistance package

Toyota and sister brand Lexus offer the motor industry’s best roadside assistance packages, according to a new national survey.

Find out more about Toyota Roadside Assistance here.

The two brands scored equal highest ratings in the latest National Franchised Dealer Association (NFDA) survey. The association’s members, representing dealerships nationwide, are well placed to assess the scope and quality of the service provided.

True to the manufacturer’s reputation for industry-leading customer satisfaction, the Toyota Roadside Assistance package goes further than many of its rivals. New car customers enjoy the benefit of one year’s Europe-wide cover, together with vehicle recovery and repatriation if travelling abroad. Furthermore, Lexus owners enjoy personal coverage, so they can call Lexus Roadside Assistance when travelling as a passenger or driver in another car.

Notably the protection extended to both Toyota and Lexus owners includes the kind of common driver errors that can cause a problem, such as filling up with the wrong fuel, running the tank dry and locking keys inside the car. According to the AA, driver-induced problems account for around 85 per cent of its call-outs.

Toyota and Lexus both work with the AA as roadside assistance partners. To ensure the teams in the field are able to diagnose and fix problems with the least delay, the AA is given regular, direct access to Toyota’s technical experts to learn about the latest technologies, including diagnostics and appropriate repairs for Toyota parts and systems.

The NFDA survey gave Toyota and Lexus a 8.5-point score out of 10, the highest among the 14 different brands represented and well above the industry average score of 7.9.

Find out more about Toyota Roadside Assistance here.

116 comments

  1. Hello,
    2022 Yaris cross Hybrid. Can you trickle charge the battery by connecting to the positive clamp in the fuse box and any exposed metal as earth?
    Thanks

  2. Hi,
    I recently purchased a used Toyota and I would like to know if it is covered by road side assistance. The reg is BV18 WJU.
    Many thanks

    1. Hi Andrew, congratulations on your order!

      If you purchased this vehicle from our Approved Used Cars site, it will come with 12 months Roadside Assistance. Please check this with your Toyota Centre.

      Many thanks.

  3. Hi, I recently purchased a used Toyota RAV4 and I would like to know if it is covered by road side assistance. The reg is E20APB.
    Thanks

      1. Hello. Can I ask what comparison you have used in your declaration that Toyota assist is the best roadside assistance. I have been a member for some years but happily never needed to use it.
        I just wonder about the impartiality of a Toyota site declaring that it’s own product is best.

      2. Hi Dee, thanks for your question.

        This statement was according to a national survey. Toyota and Lexus scored equal highest ratings in the 2013 National Franchised Dealer Association (NFDA) survey.

        Thanks.

  4. I’ve just purchased a new yaris Cross, I’ve also purchased TOYOTA NATIONAL SERVICE PLANPLUS (NEW VEHICLE PACKAGE ) IVE GOT ROADSIDE WITH CAR WHICH I TRADED IN (TOYOTA) WHICH STILL HAS 8 MONTHS LEFT ,AM I DUE A REFUND ON MY OLD TOYOTA PLAN

  5. I purchased a Yaris hybrid icon car 23 reg used car is it covered by roadside break down service nothing was mentioned on pick up

    1. Hi there, congratulations on your purchase.

      All new vehicles come with 12 months of free Roadside Assistance coverage.

      Thanks,

      Toyota UK

  6. Hi, I recently purchased a used Toyota and the sales told me that it is covered by road side assistance for 12 months. But when I ask for the details and usage instructions, he told me to “Type in to internet Toyota road side assistance it will explain what you are covered for and how to use.” May I have some essential details.

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