Toyota announces recall of Auris, RAV4 and Yaris in the UK

To check whether your car is affected by any recall please visit the VIN check-up on the Toyota website here: http://ow.ly/fddYb.

Toyota places the highest priority on customer safety and the quality of our vehicles. We are constantly monitoring our cars’ performance through a variety of sources. From time to time, we become aware of a situation where a certain component or aspect of the vehicle does not meet our strict standards.

Today, Wednesday October 10th, Toyota GB registered a recall on RAV4, Yaris, and Auris and Corolla* models with the Vehicle and Operator Services Agency (VOSA). The recall affects 138,000 vehicles in the UK and will be carried out in accordance with the VOSA Code of Practice.

What is the condition?
The electric window switch, or Power Window Master Switch (“PWMS”), controls the windows for the driver and passengers. It has come to our attention that on certain RAV4, Auris and Yaris and Corolla* models built between September 2006 and December 2008 the possibility exists that the PWMS, located in the driver’s door, may over time begin to feel uneven or notchy when it is operated. Continued operation in this condition may cause the switch to stick or become inoperable. The switch is not designed to be lubricated with commercially available lubricants. Application of these lubricants could lead to overheating and/or melting of the switch assembly.

There has been one reported case in the UK. There are no reported accidents related to this issue.

What will be done?
Customer satisfaction is of paramount importance to Toyota. Consequently, Toyota has decided to conduct a recall campaign to check the PWMS on the affected cars.

All affected owners will be contacted by Toyota GB within the next six weeks and asked to make an appointment to bring their car to their nearest Toyota centre. The dealer will check the operation of the PWMS. If the PWMS is operating properly it will be given a special, non-conducting lubrication; if the PWMS is notchy it will be replaced with a new unit.  The work should take no more than one hour and will be carried out free of charge.

 

If owners require additional information they should contact Customer Relations on 0800 1388 744.

 

A number plate look-up tool, which you can use to check if your car if affected by the recall announced today, has just gone live at www.toyota.co.uk/recall

 

UPDATE 10.15am: Clarification on media reports of ‘fire risk’ issue

Toyota has today announced a recall of 138,000 Yaris, Auris, RAV4 and Corolla cars in the UK.

This involves the electrical contact in the driver’s side Power Window Master Switch (PWMS), which may over time come to feel ‘notchy’ or sticky during operation.

If commercially available cleaning lubricants are applied to the switch to address the notchy or sticky feel, the switch assembly may overheat and / or melt.

In the USA, issues of melting or erosion are categorised under ‘fire’ by the National Highway Traffic Safety Administration.

If a car’s power window switch feels notchy, owners should not attempt to address the issue themselves with commercially available lubricants.

Toyota engineers have conducted various simulation tests, including using commercially available lubricants.  In no instance did a fire result.

There has been only one case related to this issue in the UK, and no reported accidents.

 

UPDATE 1.30pm: Corolla models in the UK are not affected by this recall.

Owners of Yaris, Auris and RAV4 models made between September 2006 and December 2008 can check if their car is affected by this recall on the Toyota website.