Third-generation Prius recall in the UK

Toyota GB has today released the following statement concerning Prius in the UK:

‘Toyota today announced a global recall on the latest, third-generation Prius built before 27 January 2010. This will involve 8,500 cars in the UK.

To date, there have been no accidents linked to this issue reported in Europe. No other Toyota or Lexus models are affected by this latest recall action in Europe.

Toyota GB would like to apologise to its customers for any concern this issue has caused.

The recall is being taken in response to reports of inconsistent brake feel during slow and steady braking on bumpy or slick road surfaces when the anti-lock braking system (ABS) is actuated.

This recall will consist of a software upgrade in the anti-lock braking system. The procedure will be carried out free of charge and will take approximately 40 minutes using standard test equipment in use at all authorised Toyota service centres.

In keeping with VOSA’s code of practice, Toyota will write individually to every owner or keeper in the next few days having obtained their contact details from the DVLA.

In the meantime, the cars are safe to drive. At no time are drivers without brakes. Toyota GB guarantees to every customer its utmost attention to making this upgrade as quickly and efficiently as possible.’

If customers have any questions or concerns regarding the above, please ring Toyota GB Customer Relations on 0800 1388 744, open 8am – 8pm during the week.

NEW 11/2/10: Further information can be found at toyota.co.uk/prius-recall.

57 comments

  1. I have had eight Toyotas so far, in three countries. None have ever let me down, apart from the current Verso, which was fixed. I put this down to the company’s increasing use of the four UNS and one EX- unnecessary-unrepairable-untried-unreliable and expensive. To wit: the black box. This piece of kit is showing up in more and more cars- not just Toyotas- which were the standard of reliability. It is an electronic box which costs about £580 give or take a vat here and there. It cannot be fixed, it can only be replaced, and it can only be diagnosed by an official dealer. It is increasingly seen on the gearbox, the brakes, the override, etc etc. In the old days it was all wires, nuts, bolts-which any roadside geezer in Africa, Indonesia and Thailand could fix, now it’s this throw away piece of software management. If it was reliable, necessary, repairable and cheap, there would be no problem. I think it is this fork in the road that the company has gone down, that has led it to its current problems. Namely to make more money: by having only Toyota service Toyota.
    And as we know, it is the Love Of Money which is the root of all evil.

  2. We had my first prius (the first model on the market) for five and half years during which time it never gave us any trouble. We changed it for the lastest model in September 2009. We have had our new one five months now with no problems. Toyota rarely have a callback, unlike some manufactures who have regular callbacks. We love our prius and would not change it for anything else.

  3. Lest not forget some Gen 2’s too as they have exacty the same issue, braking wise, as the Gen 3. The media will have a frenzy when that one gets out. My Gen 2 (57 plate) suffers quite a bit with a loss of braking feel when the car skips over anything on the road.

    1. I should add though that both of my Prius I have owned including my current Gen 2 have behaved extremely well indeed with over 90,000 combined miles. Pity I can’t afford a Gen 3 🙁

  4. TO all those who think that Toyota have problems go onto the government website for car recalls and have a look at some other manufacturers.

  5. I have just got a new Prius T-Spirit and I love it to bits!
    It’s such an amazing car to drive – sheer pleasure. I wouldn’t change it for the world.
    The recall is not going to diminish my enthusiasm for the car. It’s just a software upgrade. I’m pleased that Toyota admitted that there is a possible issue with the breaks and has already taken actions to resolve it.

  6. I was checking some sites and looking for recalls of different cars (all brands). I think there’s no one single model on the road that hasn’t been recalled at some point or at least I couldn’t find it. Toyota has less recalls than most of brands (less than the ones I saw). I don’t know how the problem with the 3rd gen is, but with my 2nd gen everything works fine. I drive mostly in the city with my family and for me that’s the best car we’ve had.

  7. Luv my toyota on my 3rd now due to comfort problems with me back all 3 vehicles have been fab got rav xt5 auto now 56 reg amazing peice of technolagy wish my dealer was as good as the car mind. all manufacturers have recalls and most have alot more than toyota it just the media being a nightmare as usual

  8. Tony, I don’t think it’s the ABS that kicks in on a dry bumpy road. The Prius hybrid has got a regenerative braking system that converts (some of) the kinetic energy into battery power. There is still a conventional mechanical braking system that is used if you need to brake really hard and the regenerative brake can not cope. There seems to be something in the electronics of the Prius that makes that when braking over a bumpy road, the regenerative system is switched off for a few seconds (perhaps to protect the system?), with the conventional brake only effective if you push the brake further. I have noticed this in my 2nd generation Prius. If this happens don’t ‘freeze’ in a panic, just push the brake further and you’ll stop in time before the red light :). I guess this issue is more noticable now with the many little potholes created by the night frosts.

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