Third-generation Prius recall in the UK

Toyota GB has today released the following statement concerning Prius in the UK:

‘Toyota today announced a global recall on the latest, third-generation Prius built before 27 January 2010. This will involve 8,500 cars in the UK.

To date, there have been no accidents linked to this issue reported in Europe. No other Toyota or Lexus models are affected by this latest recall action in Europe.

Toyota GB would like to apologise to its customers for any concern this issue has caused.

The recall is being taken in response to reports of inconsistent brake feel during slow and steady braking on bumpy or slick road surfaces when the anti-lock braking system (ABS) is actuated.

This recall will consist of a software upgrade in the anti-lock braking system. The procedure will be carried out free of charge and will take approximately 40 minutes using standard test equipment in use at all authorised Toyota service centres.

In keeping with VOSA’s code of practice, Toyota will write individually to every owner or keeper in the next few days having obtained their contact details from the DVLA.

In the meantime, the cars are safe to drive. At no time are drivers without brakes. Toyota GB guarantees to every customer its utmost attention to making this upgrade as quickly and efficiently as possible.’

If customers have any questions or concerns regarding the above, please ring Toyota GB Customer Relations on 0800 1388 744, open 8am – 8pm during the week.

NEW 11/2/10: Further information can be found at toyota.co.uk/prius-recall.

57 comments

  1. Alan, you’re spot on. Like others have said I couldn’t agree more. My bosses Jag XJ literally spent more time in the garage than on the road. The media do seem to enjoy slating Toyota.

  2. We have run Prius on our fleet since they were introduced and currently have 7 a mixture of GEN 2 and 3 with more to be added.I myself run a Gen 2 which has shown the braking problem when going over rough surfaces at no time did I feel in danger. Toyota have announced the recall and I am sure that they will sort any problem with there normal efficiency it will certainly not stop us from running Toyotas.

  3. I have just taken delivery of my new (and first) Prius. It’s my first Toyota too. I’m thrilled with it and it’s the first car I’ve ever looked forward to driving! Staff at Toyota have been brilliant too. I suspect the vast majority of Toyota drivers know they have a quality car and will hold firm.

  4. Had my Prius a month and it’s done it once, ie the brakes seem to release coming up to a junction for a fraction of second. A little scary at the time but all is forgotten now, until it goes into have whatever they’re going to do, done to it.

    I feel sorry for Toyota here. The car is quality, as have been the last four Avensis I’ve had previously. If you check the central vehicle recall site there are literally thousnads of recalls affecting all makes and models but this time the press and the USA in particular have turned it into a witch hunt. Success breeds contempt.

  5. My Prius, a 58 plate, does loose braking when going over a wet manhole cover, bumpy road or wet area with the yellow light on the dashboard coming on.
    Just thought that was the way it was as it has always done it. My sat nav also has a problem with lines coming accross it and the info stored being wiped and my radio changes frquency for no reason too. The stangest thing was when I got out because the door open light was lit on my dashboard and the car drove off without me in it, luckily I was able to get back in and turn off the engine but it was weird.

    Martin

  6. Oh what poetic justice!!! After several problems with my RAV 4 including Fly wheel (8k miles out of warranty)and transfer box. Toyota quote almost £4k. Toyota not willing to help at all. Got it fixed, got rid. Will never buy the overpriced, underperforming Toyota again. There is a God…..

  7. Hi
    My Prius is on your recall list but your site does not allow input of repair center?? Please let me know how to register.

  8. I have owned 3 Mercs and each one had problems so I will not buy German cars again, I have my first Toyota at the moment and have been informed it will be recalled, I have never had any problems to-date, I think it is a fantastic car and no hyped up USA led witch hunt will change my mind.
    The Americans are desperate to sell there own cars and the only way they can do that is by attacking Toyota and Honda.
    Toyota’s do not become bad cars overnight.My next car will be another Toyota.

  9. I’ve just had the ABS brake software update done at the supplying dealer. No fuss just excellent service. Brilliant car and drive, so much less stressful and all the gadgets work.

    Apart from a couple of plastic squeaks when going over over bumps, we’re happy with it. The dealer is happy to take it in and sort out the squeaks till fixed, what more can one ask?

    I really hope Toyota can ride out this media storm and keep coming out with good products. They have to put the Quality house from the 80’s and 90’s back in use and expand operations more carefully to avoid getting caught up in expensive post production fixes that dent their reputation.

    My main hope is that the ‘thinking public’ will see through the media hype and come back to buying Toyota, especially when it comes to replacement time for my Prius 🙂

    Seriously good car though. keep up the good work.

  10. My Prius has terrified me so many times since I collected it that it is now immobile pending upgrade. Dealer says they do not have the equipment to do the upgrade and we must wait. On the positive side, while the car is off the road it means I no longer have the back problems I was experiencing. Not impressed by the service. After this experience I will never willingly drive a Toyota again.

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