Toyota (GB) has provided official answers to some of the questions you’ve been asking about the third-generation Prius recall in the UK.
1. What is the problem with the third-generation Prius?
Customers have reported that under certain braking conditions, such as when hitting a bump, pothole or driving on a low-grip surface, they notice a change in the brake feel (the sensation transmitted to the driver during a braking action).
This change in brake feel is due to the specific set-up of the Anti-lock Braking System (ABS). Prius braking ability is not compromised.
2. How is Toyota responding to this Prius issue?
To deal with the customer comments about the change in brake feel, an update in the software in the brake control system was made on Prius production from late January 2010. This change was made to give the driver a more consistent feel when applying the brakes.
The recall will involve this same software upgrade in the anti-lock braking system. The procedure will be carried out free of charge and will take approximately 40 minutes using standard test equipment in use at all authorised Toyota service centres.
3. Why does this only impact third-generation Prius models?
First-generation and second-generation Prius vehicles use a different ABS system and are not involved in this campaign.
4. How many vehicles are impacted?
This recall involves approximately 8,500 cars in the UK.
5. What should third-generation Prius customers do if they experience this braking issue?
If a Prius owner were to experience this condition, pressing hard on the brake pedal will stop the vehicle safely. Prius braking ability is not compromised.
6. Are these vehicles safe to drive until they get their update?
Yes, the vehicles are safe to drive. At no time are drivers without brakes.
7. When can I get my vehicle fixed?
Toyota will begin sending letters to Prius owners included in this recall by mail next week to let them know when to bring their vehicles into a dealership. Owners will only receive a letter if their vehicle is involved in the recall.
8. How long will it take for a dealer to repair my vehicle?
The software update should only take approximately 40 minutes to install.
9. Is the repair covered by warranty? Will drivers have to pay any money out of pocket for this work?
Toyota will cover all repair costs associated with this work.
10. Is the Prius recall related to the ongoing Toyota accelerator pedal recall?
No, it is not related.
If you have any questions or concerns that have not been addressed here, please contact Toyota GB Customer Relations on 0800 1388 744, open Monday to Friday (8am – 8pm), Saturday (8am – 4pm), and Sunday (10am – 4pm).
Further information can also be found at toyota.co.uk/prius-recall.